Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.dmtmag.com/i/1004801
commercial carrier journal | july 2018 27 Ryder app digitizes maintenance A s one of the largest commercial fleet management providers, Ryder reaches out by phone and email to fleet customers when maintenance is due on its vehicles to assist with scheduling service at its shops. Drivers and fleet managers also can call Ryder when unexpected maintenance issues arise. ese manual processes now have gone digital with the launch of RyderGyde, a free mobile app. By capturing vehicle odometer readings from telematics systems and fuel transactions, Ryder automatically notifies its customers when maintenance is due, and app users can schedule service, said Aimee Schmalzle, senior director of digital product marketing for Ryder. Users also can see real-time contract rates at Ryder locations and market fuel rates at thousands of locations to make purchasing decisions. ey also can find Ryder locations, contact Roadside Assistance and view upcoming service appointments. e shop scheduling feature is geared toward fleet managers, though some fleets may want to give drivers permission to schedule maintenance for assigned equip- ment. e user profiles and permissions can be configured, Schmalzle said. Once logged in, Ryder customers can schedule their maintenance appointments across North America in 60 seconds or less. In the app, users can view and manage which vehicles within their fleet need servicing. – Aaron Huff Lite Check_CCJ0618_PG.indd 3 4/27/18 1:33 PM Chevin touts touchscreen maintenance F leet management soware provider Chevin Fleet Solutions launched Work- shop Hub, a tool designed for technicians to manage jobs from a touch- screen device. e company said Workshop Hub will act as a central location for technicians to complete daily administrative tasks such as timesheets, service documents, inspection sheets and workshop audits from the floor. Workshop Hub also will drive manage- ment information in the web-based FleetWave portal by producing real-time data related to employee utilization and efficiency, the company said. Within FleetWave, managers will be able to allocate work orders to individual technicians and monitor their day-to-day activities. e tool will give technicians a user-friendly system with prompts and more visual job-specific information to ensure timely completion of work, according to the company. Workshop Hub can produce manufac- turer-specific inspection sheets for specific vehicles with mandatory fields for entry. e forms can be updated in a digital format. Chevin said other Workshop Hub benefits include: • History reports for more details on workshop repairs and warranty claims; • Electronic signature capture that triggers PDFs to be sent automatically to as- signed team members; and • Greater visibility of fleet data to drive informed decisions. – Aaron Huff Ryder's RyderGyde app is avail- able on iOS and Android devices and can be downloaded at the App Store and Google Play. Workshop Hub will be accessible on mobile, tablet and desktop devices as a standalone module outside of Chevin's FleetWave software.