CED

Now you can get your Parts & Service teams learning from Ron Slee right at the dealership. He's a Favorite at AED Summit Register for Parts Management and Service Management Webinars in February. Just $95 per computer site for AED members. www.aedu.org 2013_slee_fullpagead.indd 6 Upcoming Webinars n Parts-Teleselling | Feb. 12 | 11 a.m. -Noon n Parts-Basic Inventory Control | Feb. 12 | 2-3 p.m. n Parts-Warehousing | Feb. 13 | 11 a.m. -Noon n Parts-Pricing | Feb. 13 | 2-3 p.m. n Service-Inspection | Feb. 19; 11 a.m. -Noon n Service-Work Order Processing | Feb. 19 | 2-3 p.m. n Service-Labor Rates | Feb. 20 | 11 a.m. -Noon n Service-Service Organization | Feb. 20 | 2-3 p.m. 1/29/13 3:48 PM

• Cover
• FEATURES: Do Your Best Practices Smoke the Competition-- or Burn Opportunity? Lots of companies have burned millions of dollars because they couldnt - or wouldnt- follow the disciplines of true implementation.
• FEATURES: Just Say Yes: Accepting challenges and doing the hard work is the norm for Mike Quirk, vice president of Operations at Wagner Equipment Co. - now hes taking on the responsibilities of AEDs top volunteer post: 2013 Chairman.
• From the Chairman: Its a mixed bag this year, but well be ready.
• Editors Note: Black and Blue, but coals still in the game.
• On the Numbers: Tax on investments income (including rental) is a big deal.
• Recruitment & Retention: What not to do if youre looking for a job.
• Aftermarket: We sell things- so why not labor programs, too?
• Washington Insider: Good news for business tax reform- less emotion.
• Inside AED
• Groundwork
• Industry Beat
• Play It Safe
• Advertisers Index
• Dealer Data
• AED Summit Photo Recap
• Top 10 Things Dealers Should Know About the American Taxpayer Relief ACt 2012
• FEATURE: Follow That Customer: Participate in online marketing techniques that keep your dealership at the forefront of prospects Web searches.
• FEATURE: You Cant Run and You Cant Hide from Obamacare: U.S. dealers with 50 and more employees will need to start making important decisions this year--but one of the best things every employer can do is communicate.