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NPN Magazine April 2013

National Petroleum News (NPN) has been the independent voice of the petroleum industry since 1909 as the opposition to Rockefeller’s Standard Oil. So, motor fuels marketing and retail is not just a sideline for us, it’s our core competency.

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Photo courtesy of Gilbarco. all the set-up and installation instructions. Also, retailers should not be afraid to call the manufacturer and the distributor for preventative maintenance tips. He also recommends retailers look into maintenance plans, such as Verifone's maintenance service program, so retailers don't have to own the hardware. It's cost effective since the retailer doesn't have to make costly decisions to either fix a broken product or replace it. If it breaks and it's on a maintenance plan, the company will replace it at no cost to the retailer. "A retailer should ask, 'what is the total cost of ownership to me?'" Hervey said. "A maintenance service program could give retailers the peace of mind to not have that total cost of ownership. A lot retailers view it tremendously positive." Wayne also gives retailers the option to purchase a maintenance program, which covers labor and parts, as well as provide a software upgrade program that can be important for retailers in this PCI-world to get the updates that they need. Gilbarco offers extended-year service options called Passport Service Offering (PSO) including: the Basic, which allows access to 24x7x365 Help Desk to answer questions for customers and offers annual software maintenance including quick fixes, service packs, and major version software application; the Plus www.npnweb.com  n  NPN Magazine plan has all the benefits of the Basic, but also includes remote diagnostics and remote fix; and finally the Premium, which includes all of the Plus and Basic features and also comes with an extended hardware warranty with mileage, travel and labor. "With just a little bit of these preventative measures, you can insure you have the highest amount of uptime." said Chittenden. And in a busy retail environment, that can be a critical way to avoid a major disaster. April 2013 15

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