Photo courtesy of Gilbarco.
all the set-up and installation instructions. Also, retailers should not be afraid
to call the manufacturer and the distributor for preventative maintenance tips.
He also recommends retailers
look into maintenance plans, such as
Verifone's maintenance service program,
so retailers don't have to own the
hardware. It's cost effective since the
retailer doesn't have to make costly
decisions to either fix a broken product or replace it. If it breaks and it's on
a maintenance plan, the company will
replace it at no cost to the retailer.
"A retailer should ask, 'what is
the total cost of ownership to me?'"
Hervey said. "A maintenance service program could give retailers the
peace of mind to not have that total
cost of ownership. A lot retailers
view it tremendously positive."
Wayne also gives retailers the
option to purchase a maintenance
program, which covers labor and
parts, as well as provide a software
upgrade program that can be important for retailers in this PCI-world to
get the updates that they need.
Gilbarco offers extended-year service options called Passport Service
Offering (PSO) including: the Basic,
which allows access to 24x7x365
Help Desk to answer questions for
customers and offers annual software maintenance including quick
fixes, service packs, and major version software application; the Plus
www.npnweb.com n NPN Magazine
plan has all the benefits of the Basic,
but also includes remote diagnostics and remote fix; and finally the
Premium, which includes all of the
Plus and Basic features and also comes
with an extended hardware warranty
with mileage, travel and labor.
"With just a little bit of these preventative measures, you can insure you
have the highest amount of uptime."
said Chittenden.
And in a busy retail environment,
that can be a critical way to avoid a
major disaster.
April 2013
15