Issue link: http://read.dmtmag.com/i/132138
the company Volvo Customer's Focus on Uptime Keep on Rolling Challenger Motor Freight fleet maintenance director Bryan Burningham uses the Remote Diagnostic system to proactively schedule repairs and get the freight delivered B ryan Burningham, director of maintenance at Challenger Motor Freight, knows that operating a successful fleet is all about communication. With Volvo's Remote Diagnostic service, he knows exactly what's happening with the trucks 24/7 and can be sure that the trucks keep moving. Before Remote Diagnostics, when a truck broke down on the road, the driver had to play the waiting game and Burningham was unable to plan for the downtime. With 1,500 trucks in their fleet, Burningham knows that staying on top of breakdowns is essential to delivering freight on time. Now, with the addition of Volvo's Remote Diagnostic service, he says it's easier to manage the fleet and get trucks back on the road because all the information is easily accessible. 20 "The Remote Diagnostic service gives us a predictive ability in our maintenance system. It helps us control our fleet and gives us a heads-up so we can make better decisions ahead of time versus dealing with a breakdown. When there is a breakdown over the weekend or late at night, we have technicians available 24/7 to help. We don't have to wait another day to come up with a solution. That allows our drivers to keep the freight on track. "The tool has helped us understand some of the common failures that we have had with our trucks. It helps us prepare for the future. It helps us see what kind of technician skills we should have available, what parts we should be stocking and the strengths and weaknesses of the trucks. Through this, we can work harder with our dealer and Volvo to get the best truck for our needs," says Burningham. ■ DRIVER 'S DIGEST #1/2013 DDQ113PG020-21_The_Company.indd 20 5/20/13 9:02 AM