CED

Inside AED MARK YOUR CALENDAR For information on any upcoming AED events, visit www.aednet.org or call 800-388-0650. Nov. 20-21 - Service Management Unit III: Realizing Market Potential Palm Springs, Calif. Presented by Ron Slee Nov. 20-22 Leadership Academy Orlando, Fla. www.aed-leadership.com Dec. 3 Webinar: Parts Management In-store Merchandising 11 a.m.-Noon CDT Presented by Ron Slee and Webinar: Parts Management Purchasing and Expediting 2-3 p.m. CDT | Presented by Ron Slee Dec. 4 Webinar: Parts Management Best Practices 11 a.m.-Noon CDT Presented by Ron Slee and Webinar: Parts Management Standards of Performance 2-3 p.m. CDT | Presented by Ron Slee Dec. 6 - Webinar: Industry Financial Updates for CEOs/CFOs 10 a.m. CST Moderated by Garry Bartecki Dec. 10 - Webinar: Service Management - Flat Rating/ Standard Jobs 2-3 p.m. CST | Presented by Ron Slee Dec. 10 - Webinar: Service 11:a.m. - Noon CST Presented by Ron Slee Dec. 11 Webinar: Service Management – Shop Floor Scheduling 11 a.m.-Noon CST Presented by Ron Slee and Webinar: Service Management – Standard of Performance 2-3 p.m. CST Presented by Ron Slee Jan. 15-17, 2014 AED Summit & CONDEX Houston, Texas 2013 AED Product Support Opportunities Handbook This is the ultimate sales tool for every product support manager and product support sales rep. The answers to maximizing product support sales are complex – many are the customers, and many are their needs. The AED Product Support Opportunities Handbook is tailored to give distributors an inside understanding of where the business is going and why, as well as a detailed analysis of the customer service skills it will take to bring the lion's share of product support work back where it belongs – in the AED factory-authorized dealership. Part 1 presents survey results, question by question, providing analysis and insight into where contractors are going for each specific type of repair, maintenance and parts need. Part 2 will take a look market potential along with market capture rate by product family. Then take action to maximize every opportunity in your territory. Don't let this opportunity pass you by. Adobe Acrobat PDF download AED Members: $595 Nonmembers: $1,095 Order today at www.aednet.org/psoh Report published in partnership with 10 | www.cedmag.com | Construction Equipment Distribution | November 2013

• Cover
• FEATURE: Opportunity Galore- CONDEX Brings New Products and Services to You: Products and Services line up at CONDEX in conjunction with AED Summit on Jan. 15-17, a unique, dealer-centric event for all AED members.
• FEATURE: COVER STORY- True Grit: Behaviors of the Highly Profitable Dealer- There's more than one single reason why CE dealers struggle with financial performance, and there's more than one solution.
• FEATURE: Through a Grinder and Back Again- Joplin, MO., Two Years Later- An entire community was left in pieces by a terrible tornado, but Joplin has come a long way and the pieces are still coming back together.
• FEATURE: In The Shrinking Talent Pool, Find and Grow Your Leaders Within- The future shortages will be alarming, but you'll have a headstart by developing talent that's right under your own roof.
• From the Chairman: Product support is what makes you special.
• Editor's Note: Manufactures face more regulation.
• On the Numbers: Tax bite will hurt, twice.
• Recruitment & Retention: Sell the job to top candidates with clear communication.
• Aftermarket: Why you need the Product Support Opportunities report.
• Washington Insider: AED PAC goal: electing pragmatic candidates
• Inside AED
• Groundwork
• Industry Beat
• Play it Safe
• Advertiser Index
• Dealer Data
• In the Physics of Business Don't Succumb to Biznertia
• Could You Be Sued Over a Tier-4 Problem?
• A Closer Look: Real-Time Information Equals Real Value