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• Cover
• FEATURE: Opportunity Galore- CONDEX Brings New Products and Services to You: Products and Services line up at CONDEX in conjunction with AED Summit on Jan. 15-17, a unique, dealer-centric event for all AED members.
• FEATURE: COVER STORY- True Grit: Behaviors of the Highly Profitable Dealer- There's more than one single reason why CE dealers struggle with financial performance, and there's more than one solution.
• FEATURE: Through a Grinder and Back Again- Joplin, MO., Two Years Later- An entire community was left in pieces by a terrible tornado, but Joplin has come a long way and the pieces are still coming back together.
• FEATURE: In The Shrinking Talent Pool, Find and Grow Your Leaders Within- The future shortages will be alarming, but you'll have a headstart by developing talent that's right under your own roof.
• From the Chairman: Product support is what makes you special.
• Editor's Note: Manufactures face more regulation.
• On the Numbers: Tax bite will hurt, twice.
• Recruitment & Retention: Sell the job to top candidates with clear communication.
• Aftermarket: Why you need the Product Support Opportunities report.
• Washington Insider: AED PAC goal: electing pragmatic candidates
• Inside AED
• Groundwork
• Industry Beat
• Play it Safe
• Advertiser Index
• Dealer Data
• In the Physics of Business Don't Succumb to Biznertia
• Could You Be Sued Over a Tier-4 Problem?
• A Closer Look: Real-Time Information Equals Real Value