4 | February 2014 • www.specialty-coffee.com
Specialty Co ee Retailer (ISSN 1077-3460) is published monthly
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EDITORIAL ADVISORY BOARD
J B, 5702
D F, Cappuccine
J G, JP's Co ee And Espresso Bar
W H, e Woods Co ee
M H, Equal Exchange
R J, North Atlantic Specialty Bag
C M, LAMIL Co ee
L LF, Dillanos Co ee Roasters
K LP, Sound Provisions, Inc.
J M, La Marzocco
T P, Design & Layout Services
S S, Port City Java®
A C. T, Atlantic Specialty Co ee
B W, TeaSource
IN THIS ISSUE
DEPARTMENTS
&
COLUMNS
DIGITAL
CONTENT
5 J' B
Customer service limits.
By Jack Groot
6 S S:
T W C
A small chain continues to expand.
By Nicholas Upton
10 B N
Part two in a co ee research series.
By Nicholas Upton
14 CB Q&A
Dan the Co ee Man li s cancer
patients' spirits.
By Melissa Niksic
17 P ' P
Positioning and success.
By John Piquet
18 B N
19 C
49 A I
50 S S
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EPG M LLC
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