Issue link: http://read.dmtmag.com/i/328680
P eterbilt is pleased to announce it has achieved the highest ranking in cus- tomer satisfaction in the J.D. Power and Associates 2011 Heavy-Duty Truck Cus- tomer Satisfaction Study SM in the voca- tional truck segment. "Peterbilt's vocational vehicles con- sistently exceed customer expectations in a wide variety of configurations and applications. We are extremely proud that our superior level of customer sat- isfaction is reflected in the J.D. Power and Associates 2011 study as customers rated Peterbilt's vocational vehicles as the greatest in the industry," says Robert Woodall, Peterbilt Director of Sales and Marketing. "This recognition represents the dedi- cation of the entire Peterbilt organiza- tion – from our superior dealer network, which provides exceptional customer service, to our employees across North America who are committed to design- ing, manufacturing and supporting the highest quality product available in the marketplace today." In the study, J.D. Power and Associ- ates reported, "Peterbilt ranks highest and performs particularly well in the en- gine and cost of operation factors." The J.D. Power and Associates study is based on interviews with more than 1,651 owner/operators and fleet managers of 1-year-old trucks. The study analyzes customer satisfaction in six key areas: engine; transmission; ride/handling/ braking/; cab/body; cost of operation; and warranty. Peterbilt's Class 8 vocational lineup includes the rugged Models 367, 365 and 348, designed to withstand the rigors of daily severe service markets in construction, dump, mixer, logging and other vocational applications, where the workload and environment demand trucks to perform day in and day out. "Peterbilt's Models 367 and 365 pro- vide unmatched quality, durability, reli- ability and overall performance," says Woodall. "Each vehicle is designed and manufactured to endure the most chal- lenging work environments, provide last- ing value and ensure our customers' business needs are always addressed to help increase their profitability." FIRST CLASS 21 Peterbilt News Peterbilt Ranks Highest in Customer Satisfaction among Heavy-Duty Vocational Trucks in J.D. POWER and Associates Study