Truck Parts and Service

September 2014

Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info

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1 W W W . T R U C K P A R T S A N D S E R V I C E . C O M S e p t e m b e r 2 0 1 4 | T R U C K P A R T S & S E R V I C E www.truckpartsandservice.com @TPSMagazine /truckpartsandservice Truck Parts & Service Editorial Editor: Lucas Deal Online Editor: Jason Cannon Equipment Editor: Jack Roberts Contributing Editor: John G. Smith editorial@truckpartsandservice.com Design & Production Art Director: Richard Street Advertising Production Manager: Anne Marie Horton production@truckpartsandservice.com Trucking Media Vice President of Sales, Trucking Media: Brad Holthaus sales@truckingmedia.com Corporate Chairman/CEO: Mike Reilly President: Brent Reilly Chief Process Offi cer: Shane Elmore Chief Administration Offi cer: David Wright Senior Vice President, Sales: Scott Miller Senior Vice President, Editorial and Research: Linda Longton Vice President of Events: Stacy McCants Vice President, Audience Development: Prescott Shibles Vice President, Digital Services: Nick Reid Director of Marketing: Julie Arsenault 3200 Rice Mine Rd NE Tuscaloosa, AL 35406 800-633-5953 randallreilly.com All advertisers for Truck Parts & Service are accepted and published by Randall-Reilly Publishing Company, LLC. on the representation that the advertiser and/or advertising agency are authorized to publish the en- tire contents and subject matter thereof. The advertiser and/or advertis- ing agency will defend, indemnify and hold Randall-Reilly Publishing Company, LLC. harmless from and against any loss, expenses or any other liability resulting from any claims or suits for libel violations of right of privacy or publicity, plagiarisms, copyright or trademark infringement and any other claims or suits that may arise out of publi- cation of such advertisement. Randall-Reilly Publishing Company, LLC. neither endorses nor makes any representation or guarantee regarding the quality of goods and services advertised herein. Visit us online to browse the latest industry news and products, the Buyers' Guide and industry white papers and technical data at WWW.TRUCKPARTSANDSERVICE.COM O N L I N E R E S O U R C E S Truck Parts & Service (ISSN 0895-3856) is published monthly by Randall-Reilly Publishing Company, LLC, 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406. Periodicals postage paid at Tuscaloosa, AL and additional offi ces. Subscriptions: $50 for one year, outside USA add $10. For change of address and other subscription inquiries, please contact: truckparts&service@halldata.com. POSTMASTER: Send all UAA to CFS. (See DMM 507.1.5.2); NON-POSTAL AND MILITARY FACILITIES: send address corrections to Truck Parts & Service 3200 Rice Mine Road N.E., Tuscaloosa, AL 35406. Volume 50 | Number 9 | September 2014 Cover Story 1 Editorial Staff 2 Editorials 6 Industry Focus 12 Tech Updates 26 Marketplace 30 Classifi ed Ads 32 Product Spotlight 32 Advertisers' Index Departments 14 Distributor of the Year fi nalist: Sadler Power Train 22 How to document a confl ict Features Four steps to a confl ict resolution 16

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