Water Well Journal
Issue link: http://read.dmtmag.com/i/465664
A re you a groundwater contractor who thinks offering water treatment services isn't for you? If so, you're not alone. A one-size-fits-all approach rarely works for treatment and that can scare some good contractors away from offering it. "A water treatment customer is a customer for life," says Terry Swain, owner of Capital Well Clean Water Center Inc. in Dunbarton, New Hampshire. "That means when something goes wrong you have to be willing to see it through, including follow-up testing and additional visits to the site. This is where many drillers get frustrated, discouraged, and are quick to say 'It's not for me.'" But groundwater contractors are often the best at water treatment because they already provide good, clean water for their customers. They also understand the pumping systems and flow of water through a system, critical information when choosing and installing the right treatment systems. "Water treatment with a groundwater contractor is a natural fit. They go hand in hand," says Kurt Gruett, president of Water-Right Inc. in Appleton, Wisconsin. "Water treatment isn't always a science. A lot of times it's an art." If you're one who's avoiding water treatment, the good news is once you understand the water in your area and what units work, Mother Nature is fairly consistent. The bad news is sometimes she'll throw you a curveball from time to time. Set yourself up for success You can set yourself up for success before you even step foot on a job site by learning everything you can about the treatment systems available and how they work. Treat water treatment like a full-time business rather than a part-time activity. DEALING WITH PROBLEM WATERS Know how to minimize mistakes and keep your customers loyal. By Jennifer Strawn Twitter @WaterWellJournl WWJ March 2015 17 PROBLEM WATERS continues on page 18 (COVER STORY)