Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.dmtmag.com/i/493405
50 COMMERCIAL CARRIER JOURNAL | APRIL 2015 I n many respects, Celadon's offi ce performs the same functions as all other transportation companies, just on the major carrier's larger scale. The company's East Indianapolis campus has the familiar trappings for safety, information systems, human resources and more. Step inside the large open room that belongs to the customer service department, however, and Celadon (CCJ Top 250, No. 39) looks more like a large investment bank than a trucking operation. The sights, sounds and activities that take place here resemble a Wall Street trading fl oor. Highly trained college-educated analysts are seated in long rows of desks and using advanced software to make complex split- second decisions. Computer monitors span overhead, displaying scorecards and other important metrics. Occasionally a bell rings, and applause quickly follows. The 2 0 1 5 I N N O V A T O R O F T H E Y E A R From left, Lauren Howard, vice president of customer service, Eric Meek, executive vice president and COO, Mike Gabbei, vice president and CIO, and Paul Will, president and CEO, led the transformation of Celadon's customer service department. Customer service leads the way for Indianapolis-based company BY AARON HUFF