May 2015

Fleet Management News & Business Info | Commercial Carrier Journal

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Page 36 of 116

WE SUPPORT: PREPASS IS PROVIDED BY HEL P INC ., THE ONLY NON - PROFIT PRE-SCREENING AND BYPASS SERVICE IN NORTH A MERIC A . 3UH3DVVNHHSVRYHUKDOIDPLOOLRQTXDOLÀHGWUXFNVRQWKH PRYHWKURXJKVDIHW\SUHVFUHHQLQJDQGE\SDVVDXWKRUL]DWLRQ DWKXQGUHGVRIZHLJKVWDWLRQVDFURVVWKHQDWLRQ)RURYHU \HDUV1RUWK$PHULFD·VEHVWÁHHWVKDYHWUXVWHGWKHVROXWLRQV SURYLGHGE\3UH3DVV'R\RXZDQWWRVDYHWLPHIXHODQG PRQH\"&RQWDFWXVWRVHHLI\RXTXDOLI\ | 888.361.PASS E xpanding its Uptime Solutions offering for customers, Mack Trucks announced that GuardDog Connect, its proactive integrated telematics sys- tem, now monitors critical fault codes for its mDrive and mDrive HD auto- mated manual transmissions. Critical fault codes are those that signify a major issue that could result in a vehi- cle being out of operation. "Mack's commitment to Uptime extends well beyond offering support should a truck go down," said Stephen Roy, president of Mack Trucks North America. "Through our GuardDog Connect proactive telematics solution, we can identify a problem while the truck is still up and running, allowing the customer to get the vehicle in for service before a potential breakdown would occur. Extending this service to mDrive is just another example of our industry-leading Uptime Solutions that combine technology with 24/7 live support." GuardDog Connect for mDrive and mDrive HD is available for model-year 2016 vehicles equipped with onboard diagnostics and 2015 emissions controls. The system is standard on Pinnacle, Granite, Titan and select TerraPro mod- els and is managed through Mack's Uptime Center in Greensboro, N.C. Personnel from every customer support function are located in the Up- time Center, connecting them to Mack customers and dealers with the latest telematics, communications and case management tools, enabling cross-func- tional teams to interact quickly on behalf of truck owners. – Jack Roberts Mack upgrades mDrive telematics Mack's GuardDog Connect for its mDrive and mDrive HD automated manual transmissions is available for model-year 2016 vehicles equipped with onboard diagnostics and 2015 emissions controls. GuardDog Connect protects transmissions

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