StateWays - July/August 2015

StateWays is the only magazine exclusively covering the control state system within the beverage alcohol industry, with annual updates from liquor control commissions and alcohol control boards and yearly fiscal reporting from control jurisdictions

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15 StateWays ■ ■ July/August 2015 COMMITTED TO INNOVATION TECH-SAVVINESS IS GENERALLY A GOOD THING, but the agencies that make the most out of technology are ones that not only enhance their internal processes, but also to im- prove the overall customer experience. The Montana Liquor Control Division is a great example of this: through its commitment to technological advances, the agency has created both an online licensing program and an online training portal for its external partners. Addition- ally, the division has worked to expand educational program of- ferings to collaborators across the state in an effort to maximize the sharing of information and resources. It's all part of Mon- tana's desire to create a more collaborative relationship with all members of the beverage alcohol industry throughout the state. Administered under the state's Department of Revenue, the Montana Liquor Control Division serves two pri- mary functions. It's both a liquor licensing bureau and a liquor distribution warehouse. Based in Hel- ena, the division consists of 32 employees and over- sees 96 agency stores, all of which are franchised or contracted; none of the stores are owned directly by the state. Since 2006, the division has been led by Administra- PHOTOS BY ELIZA WILEY PHOTOGRAPHY [ PROFILE ] Montana focuses on technology and education to provide better customer service. 15 StateWays ■ ■ July/August 2015 BY MELISSA NIKSIC

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