15 StateWays ■ www.stateways.com ■ July/August 2015
COMMITTED TO INNOVATION
TECH-SAVVINESS IS GENERALLY A GOOD THING,
but the agencies that make the most out of technology are ones
that not only enhance their internal processes, but also to im-
prove the overall customer experience.
The Montana Liquor Control Division is a
great example of this: through its commitment to
technological advances, the agency has created
both an online licensing program and an online
training portal for its external partners. Addition-
ally, the division has worked to expand educational program of-
ferings to collaborators across the state in an effort to maximize
the sharing of information and resources. It's all part of Mon-
tana's desire to create a more collaborative relationship with all
members of the beverage alcohol industry throughout the state.
Administered under the state's Department of Revenue, the
Montana Liquor Control Division serves two pri-
mary functions. It's both a liquor licensing bureau
and a liquor distribution warehouse. Based in Hel-
ena, the division consists of 32 employees and over-
sees 96 agency stores, all of which are franchised or
contracted; none of the stores are owned directly by the state.
Since 2006, the division has been led by Administra-
PHOTOS BY ELIZA WILEY PHOTOGRAPHY
[ PROFILE ]
Montana focuses on technology and education to provide better customer service.
15 StateWays ■ www.stateways.com ■ July/August 2015
BY MELISSA
NIKSIC
