Issue link: http://read.dmtmag.com/i/599934
CHANGING LANES On The Road by Jeff Crissey Mack announces new dealer certification program to improve uptime During a press conference at the 2015 American Trucking Associations Management Conference and Exhibition in Philadelphia, Mack Trucks North America announced its new Mack Certified Uptime Centers, a dealer service certification with a focus maximizing customer service and uptime. Roy said the new program represents a paradigm shift in dealer service throughput, calling it a process change rather than just making improvements. "This certification goes beyond just improving diagnostic times," said Stephen Roy, president of Mack Trucks North America. "We're increasing customer uptime by changing our approach to the service process, ensuring our customers' trucks are diagnosed and repaired efficiently and returned back to them as quickly as possible." 22 DECEMBER 2015 // WWW.CHANGINGLANESDIGITAL.COM