Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info
Issue link: http://read.dmtmag.com/i/620607
11 Cover Story W W W . T R U C K P A R T S A N D S E R V I C E . C O M J a n u a r y 2 0 1 6 | T R U C K P A R T S & S E R V I C E How would you rate your company's overall 2015 performance to date? Equal to 2015 projections (+/- 2 percent of projections): 18.8% Slightly above 2015 projections (2-10 percent): 37.5% Signifi cantly above 2015 projections (10+ percent): 15.3% Slightly below 2015 projections (2-10 percent): 21.5% Signifi cantly below 2015 projections (10+ percent): 6.9% How would you rate your company's 2015 to date performance against 2014 results? Equal to 2014 results (+/- 2 percent): 11.5% Slightly above 2014 results (2-10 percent): 38.5% Signifi cantly above 2014 results (10+ percent): 27.4% Slightly below 2014 results (2-10 percent): 17.7% Signifi cantly below 2014 results (10+ percent): 4.9% After a sluggish 2015, the aftermarket shows optimism for year ahead W hile it won't be remembered as the best ever, 2015 was a solid year for the heavy-duty aftermarket. Buoyed by a still aging vehicle popula- tion and growing demand for service, more than two thirds of heavy-duty aftermarket professionals responding to a November 2015 Truck Parts & Service reader survey identifi ed last year as equal to or greater than early projec- tions, with even more (77.4 percent) rating the year as the same or better than 2014. And yet, with the exception of an increasingly bullish service market, how aftermarket businesses performed individually was widely dependent on the product cat- egories, customer duty-cycles and geographical areas they served. A steady year by consensus, 2015 was fi lled with posi- tive and negative trends. As the aftermarket formally closes the books on last year and turns its attention to 2016, most are preparing for more of the same. Reaching the opportunities ahead for the aftermarket won't come without some ups and downs. Undoubtedly the strongest facet of aftermarket operations in 2015 and beyond is service. Both deal- ers and independent service providers noted huge gains in the amount of customers served and total number of repair orders processed in Truck Parts & Service's November survey. Source: November 2015 TPS reader survey. Drive-in service: 70.7% Mobile service: 45.3% Rebuilding/machine services: 40.1% Bench service: 38.8% Remanufacturing: 24.1% None of the above: 16.8% Do you offer...? (Select all that apply) Source: November 2015 TPS reader survey.