Equipment World Digital Magazine
Issue link: http://read.dmtmag.com/i/662812
A lthough it's often said that you can't please everyone all the time, Bradley Grubaugh says he's sure going to try. With 35 years of construction experience, Bradley knew a thing or two about how to keep both clients and employees happy when he formed Bradley Excavating in Colorado Springs in 2002. With a scope of work that includes site development and demolition for a range of clients, including federal entities, Bradley and his team work hard to ensure jobs run smoothly for their clients, such as Doug Woody with Bryan Construction. "They're over and above on customer service," Woody says. "They're easy to work with and they understand relationships." Woody gives an example: When approached to work on an Operation Bahamas, Turks and Caicos hangar for the U.S. Coast Guard on a sparsely-inhabited Bahamian island, Bradley was ready to go, jumping on a plane with Woody's supervisor. All in the attitude The low key, can-do attitude translates across Bradley's staff members, who he refuses to call employees, refer- ring to them instead as teammates. Dealing with his crews in a calm, collected way is a purposeful strategy, and one that Mike Milyard (the company's Cat territory rep) no- ticed right away among his more than 700 customers. "Sometimes you'll see people who scream and holler and show no respect for their employees," Milyard says. "That's not the way Bradley operates. You really notice his demeanor with his employees and especially how he deals when things don't go right. He works around it, EquipmentWorld.com | April 2016 63 contractor of the year | by Amy Materson Colorado contractor uses the personal touch to retain employees, guide company's future Bradley Excavating Year started: 2002 Number of employees: 23 Annual revenue: $4.2 million Markets served: Site development and demolition Bradley Grubaugh Colorado Springs, Colorado In the construction business since he was a teenager, Bradley Grubaugh now applies all the lessons he's learned to his own company. He's mentored nearly a dozen employees who wanted to start their own businesses – but many of those have returned to Bradley Excavating.