Water Well Journal

October 2016

Water Well Journal

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Abnormal demand: This is an ongoing dilemma. The customer places an order in a quantity that is clearly not nor- mal. For instance, you sell a part 12 times in a year and a customer orders a quantity of six at one time. What are they doing? That's the question that needs to be asked of the cus- tomer. Then together, between the customer and your cus- tomer service personnel, a solution can be found. Customer convenience: Finally is the case when it is more convenient for the customer that we place a part on order with the supplier even when we have the part on hand. This might be when the customer orders six items and we only have two of them on hand. That is the list of the most common causes of backorders. What is the cause of most of your backorders? In many parts businesses the answer is unknown. It shouldn't be. You should know the causes of the backorders so you can take action to correct the situation or mitigate it and minimize the impact. Customers tell us they need us to have good parts availabil- ity. Sure, "good" is a moving target, but we can and should do our "best" at providing parts. After all, that is our goal. The time is now. Twitter @WaterWellJournl WWJ WWJ October 2016 55 Ron Slee is the founder of R.J. Slee & Associates in Rancho Mirage, California, a consulting firm that specializes in dealership operations. He also operates Quest, Learning Centers, which provides training serv- ices specializing in product support, and Insight (M&R) Institute, which operates "Dealer Twenty" Groups. He can be reached at ron@rjslee.com. CRUSH THROUGH OVERBURDEN DRILLS THE STRAIGHTEST HOLES TRUSTED WORLDWIDE SINCE 1979 Foremost DR drills have been proven repeatedly in some of the toughest unconsolidated overburden formations, including sand, gravel, glacial till, and boulders. The rotation of the casing by the lower drive results in a very straight hole making it ideal for shaft holes and foundation piles. This also minimizes stress on casing and casing welds, and eases the task of installing screens and pumps in water well applications. Foremost's Dual Rotary drills continue to make significant contributions to the productivity and profitability of operators worldwide. For a growing number of contractors, there's simply no better way to drill. To learn more, visit foremost.ca or call 1.800.661.9190 (Canada/U.S.A.) 1.403.295.5800 (Worldwide)

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