CCJ

October 2016

Fleet Management News & Business Info | Commercial Carrier Journal

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58 COMMERCIAL CARRIER JOURNAL | OCTOBER 2016 "Handling more than 18 million average daily package deliveries, the additional insights the NRT solution provides extends UPS's capabilities to predict a particular package that might have a service issue and allow our operations teams to intervene and provide on-time delivery," says Dave Barnes, UPS chief information and global business officer. "This industry-first innovation has been a key enabler for enhancing overall service, performance and customer experience." In May, UPS integrated a consum- er-facing version of NRT, called "Fol- low My Delivery," introducing it as a bolt-on to the company's UPS My Choice service. Using the new feature, UPS My Choice subscribers with eligible UPS Air and UPS Worldwide Express packages can track the exact location of the expected package on the day of delivery. With Follow My Delivery, consum- ers receive an email or app alert on the scheduled day of delivery with instructions on how to follow the package in near real time. The system then displays a detailed map with the locations of the delivery address and the delivery vehicle. The map automatically updates the delivery vehicle's location every two minutes, similar to Uber's app experience. According to UPS, Follow My De- livery provides consumers with bet- ter schedule flexibility so they know precisely when they need to be home to accept delivery. UPS says it plans to expand on its Follow My Delivery feature in the near future. Taking to the sky UPS also is tapping into the emerg- ing commercial drone industry, expected to reach $82 billion in the next decade, by pioneering an ef- fort to establish drone delivery for urgent commercial applications. The company has partnered with CyPhy, a drone company specializing in defense, public safety, transportation and agriculture applications. Last month, the two companies dem- onstrated drones' delivery capabilities in a mock delivery of urgently needed medical supplies from Beverly, Mass., to Children's Island, located three miles off the Massachusetts coast. "Our focus is on real-world appli- cations that benefit our customers," says Mark Wallace, UPS senior vice president of global engineering and sustainability. "We think drones offer a great solution to deliver to hard-to- reach locations in urgent situations where other modes of transportation are not readily available." CC J I N N O VATO R S pro les carriers and eets that have found innovative ways to overcome trucking's challenges. If you know a carrier that has displayed innovation, contact Je Crissey at jcrissey@ccjmagazine.com or 800-633-5953. Follow My Delivery provides consumers with better schedule exibility so they know precisely when they need to be home to accept delivery. UPS BY THE NUMBERS Package operations: 18. 3 million packages/documents delivered daily 220 countries and territories served 1,800 operating facilities 104,926 package vehicles 237 aircraft 940 domestic ight segments daily 382 airports served Technology: 2 data centers 7 mainframes 4,707 technology employees 21.5 petabytes of storage 22,948 servers 36.2 million UPS .com daily page views 69.4 million tracking requests per day UPS and drone company CyPhy demonstrated drones' delivery capabilities in a mock delivery of urgently needed medical supplies.

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