Issue link: http://read.dmtmag.com/i/765954
MARKETPLACE 4xPro . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.4xpro.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Aegis Powersports . . . . . . . . . . . . . . . . . . . www.aegispowersports.com . . . . . . . . . . . . . . . . . . . . . . 26 Auction123 . . . . . . . . . . . . . . . . . . . . . . . . www.auction123.com/powersports . . . . . . . . . . . . . . . . 28 BRP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.brp.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 CFMOTO Powersports . . . . . . . . . . . . . . . . . www.cfmotousa.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 DAA Northwest Motorsports . . . . . . . . . . . . www.daanmotorsports.com . . . . . . . . . . . . . . . . . . . . . . 14 Design Engineering, Inc. . . . . . . . . . . . . . . . www.deipowersports.com . . . . . . . . . . . . . . . . . . . . . . . 20 Dominion Powersports Solutions . . . . . . . . www.dx1app.com/PSB . . . . . . . . . . . . . . . . . . . . . . . . . 32 Eastern Powersports Auction . . . . . . . . . . . www.easternpowersports.com . . . . . . . . . . . . . . . . . . . . 13 GBoost . . . . . . . . . . . . . . . . . . . . . . . . . . . www.gboosttechnology.com . . . . . . . . . . . . . . . . . . . . . . . 9 Hammerhead Offroad . . . . . . . . . . . . . . . . www.hammerheadoffroad.com . . . . . . . . . . . . . . . . . . . . 11 Hardline Products . . . . . . . . . . . . . . . . . . . www.hardlineproducts.com. . . . . . . . . . . . . . . . . . . . . . . 24 Lonski and Associates, LLC . . . . . . . . . . . . www.henrylonski.com . . . . . . . . . . . . . . . . . . . . . . . . . . 22 MBA Insurance . . . . . . . . . . . . . . . . . . . . . www.mbainsurance.net . . . . . . . . . . . . . . . . . . . . . . . . . 24 MotoLease Division . . . . . . . . . . . . . . . . . . www.motolease.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 National Powersport Auctions . . . . . . . . . . . www.npauctions.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Parts Unlimited . . . . . . . . . . . . . . . . . . . . . www.Z1R.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 SBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.sbt.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Yamaha . . . . . . . . . . . . . . . . . . . . . . . . . . . www.yamalubeadvantage.com . . . . . . . . . . . . . . . . . . . . . 7 ADVERTISER INDEX HELP WANTED CLASSIFIED ADS www.PowersportsBusiness.com Powersports Business • December 26, 2016 • 31 CDI Inc. manufacturers & Distributors of Choko Design Powersports clothing & accessories; are currently recruiting sales agents in open territories. We offer an excellent compensation package. Please send your CV and cover letter to: mark@cdi-int.com Follow Powersports Business FOR SALE NORTHERN MINNESOTA'S Premier Power Sports Dealer. Sales/Service/Rentals w/ Impressive Lake Shore/ Real Estate Home. Multi Line Franchises, ATV, Snow, Marina. 5 Acres, Multiple buildings, 46 years same location. Contact: readytosale@yahoo.com TO ADVERTISE IN MARKETPLACE CALL 763-383-4400 CDF CONTINUED FROM PAGE 7 BLACK WOLF CONTINUED FROM PAGE 30 Pendergrass hopes that like the Ladies' Night events, the dealership will host a few events geared for younger riders beginning early 2017. "We're going to plan something and get it out hopefully right at the beginning of the year before Riding Academy starts, so we can get some of those who don't know how to ride enrolled and go from there," he added. Black Wolf also serves as a popular stop for the annual Run For The Wall ride to honor those in the military who have fallen in the line of duty. "They always come by here and they tell us that we are one of their favorite stops," added Ward. "It's one of the highlights of our year. A lot of those riders are veterans, and they're honoring somebody who has fallen alongside them, and it's a good time whenever they are here." The dealership has made efforts to expand its event offerings and offer more events dur- ing normal business hours. Black Wolf has partnered with local businesses, including the Quaker Steak & Lube restaurant, to host weekly bike nights in Bristol. These bike nights run Thursdays from May until the end of October. Black Wolf hosts a block party the first Thursday of every month, with the city allowing the dealership to take over one of the streets in downtown Bristol for a night of fun and camaraderie. The block parties have drawn as many as 500 bikes at a time. "We try to give each and every customer the ultimate Harley-Davidson experience. We will go out of our way for every customer, not just our regulars," said Pendergrass. "We truly want each person that graces our doors to feel like they are part of the Wolf Pack family, and we treat them as such." PSB In this industry, unlike marine and RV, you are paid above cost for warranty work from most manufacturers, and that is just parts. Many of you receive your standard labor rate that you would charge a customer. Why is warranty such a problem and a money-loser for dealerships? Dealerships tell me they do little warranty work because it is such a hassle, with no profit. That tells me they are in great need of education and training in this area. Let's get this cleaned up now and vow to do a better job in 2017. Each OEM can offer you training in warranty, and your DMS should have a way for you to track it. After you have exhausted all options and do not know where to go or what to do, there is always support. Several OEMs and DMS companies offer support to their customers by phone or online chat. Chat is becoming the way of the future. Using a chat feature is easy, fast and effective. They can help you resolve your issue without ever taking pre- cious time waiting to talk to them. I have had several issues resolved without ever talking to someone. Prepare for the storm now. Work smarter, not harder. Be informed and inform others. Doing these things will help prevent a tropical depression from becoming a hurricane. PSB Paula Crosbie is the training development man- ager with CDK Global Recreation. She has been training and consulting with powersports deal- ers for 14 years. She can be reached at paula. crosbie@cdk.com or 801/519-7570. PAULA CROSBIE CONTINUED FROM PAGE 26 This article is for information purposes only and is not intended as a recommendation. This article includes information that has been obtained from and is based upon third party sources which have not been independently verified. Wells Fargo Commercial Distribu- tion Finance Corporation and any of its affili- ates ("CDF") do not guarantee the accuracy, completeness, adequacy, or timeliness of the information and any and all express or implied representations or warranties are specifically disclaimed. All valuations, opinions, projec- tions, and estimates are subject to change with- out notice. Nothing contained within the report constitutes financial, legal, tax, account- ing, or other advice, nor should any decisions be made solely based on this report. The report shall not be relied upon in taking or refraining from taking any action. The use of the informa- tion is at your own risk. CDF is not and makes no representations to being an agent for or advisor to any party, nor does CDF have any fiduciary obligations to any party based on the information. PSB