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VOLVO TRUCKS NORTH AMERICA
Volvo has entered into a Memorandum of Understanding
(MOU) with Geotab, a global provider of telematics
technology. Volvo customers not currently equipped
with Remote Diagnostics, Volvo's telematics platform
that's standard on all Volvo-powered models, will have
connectivity options through this partnership with
Geotab, which will help connect legacy Volvo vehicles.
Specifics about new service offerings will be announced
at a later date.
Volvo introduced Remote Diagnostics in 2012.
Remote Diagnostics proactively monitors key truck
components for critical fault codes including the engine,
Volvo I-Shift automated manual transmission and
aftertreatment systems, significantly increasing uptime
for Volvo customers. If a potential issue is detected, Remote
Diagnostics evaluates the code, develops an analysis
for repair planning and ensures repair instructions and
parts are available, all while the truck remains in service.
Information about a potential issue is captured and
communicated electronically through ASIST, Volvo's
web-based tool that enables real-time communication
between customers, dealers and Volvo Action Service
staff at Volvo's Uptime Center, as well as Volvo field
personnel.
