Issue link: http://read.dmtmag.com/i/86182
Play It Safe identify and document openly visible mechanical conditions that could cause operation of the equipment to be hazardous. If such conditions are identified, document the service ticket accordingly and discuss with the customer before releasing the equipment. If the customer waives recommended repairs, require a signature acknowledging your recommendation. n Research all machinery or equip- ment taken in for service or main- tenance to identify any recall or retrofit notices outstanding from the manufacturer. If outstanding notices are found, discuss the issue with the owner. If safety devices such as missing guards or inoperative equip- ment are identified, these should also be discussed. If the customer refuses repair of any of these items, document the necessary repairs as "refused" on the service order. The customer must then sign the service order. n Never make modifications to equipment or machinery without the written approval of the manufac- turer. Such modifications could make operation unsafe, possibly resulting in injuries or property damage. n If a repair will potentially affect the structural integrity or safety features of a unit, verify the acceptability of doing so with the manufacturer. If the manufacturer indicates such a repair is acceptable, confirm this approval in the form of a registered letter, confirmed fax, or e-mail. Retain this documentation with the purchase order for the repair. Proactively managing the service process along with defined and followed recordkeeping practices can help protect your dealership. Follow- ing the above best practices is not a guarantee that a customer's equip- ment will not fail after service. But if an unfortunate event does occur and the finger gets pointed in your direc- tion, you can at least have confidence your service team performed their duties professionally and you have the records to prove it. n This document is made available by Sentry Insurance a Mutual Company and its subsidiaries and affiliates (collectively "SIAM- CO") with the understanding that SIAMCO is not engaged in the practice of law, nor is it rendering legal advice. The information contained in this document is of a general nature and is not in- tended to address the circumstances of any particular individual or entity, nor the best practices applicable to any particular indi- vidual or entity. Legal obligations may vary by state and locality, and best practices are unique to specific items and situations. No one should act on the information contained in this document without advice from a local professional with relevant expertise. As the endorsed P&C carrier for the AED, Sentry Insurance offers superior coverage options and services to meet your dealership needs. Randy Dombrowski is Sentry's lead account executive responsible for maintaining the AED/Sentry relationship. RANDY DOMBROWSKI is an account executive for Sentry Insurance – a provider of Property & Casualty coverages for the dealership industry. You can reach Randy at randy.dombrowski@ sentry.com with any questions. Multi-ply Your Money! Multi-Ripper Multi-Ripper Multi- Ripper Bucket or the ® Rips the sides and bottom of the trench flat, with no depth limitation 4 times faster than a hammer 6 to 9 times the force of a standard bucket (Twisted) Also, try our award winning Multi-Ripper Teeth eadingdgettachments, Inc. ® TM with the award winning excavator and backhoe rock and frost ripping ® Multi-Ripper Bucket Maximize force one tooth at a time, with our patented "Shanks on an Arc" technology. Celebrating Our 11th Year Designing Innovative Products Made In the USA! "Leader in Excavator Rock Ripping Attachments" 866-928-5800 or 508-829-4855 www.digrock.com sales@leattach.com Operators Claim: "the best attachment I ever bought!" October 2012 | Construction Equipment Distribution | www.cedmag.com | 21