Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.dmtmag.com/i/936627
check calls, and issuing free tracking numbers on hauls to all of their customers, carriers using NCX report rapid call volume reductions of over 50 percent in the first few days of using the platform. Just think of what having half as many calls, half as many phones pressed to your head each day would mean. By having total location awareness on their entire fleet — literally able to watch all the trucks moving live, on a map — and being able to reach out to their frequent customers more often, dispatchers are more informed, getting more business and able to answer any questions as they occur. Q How can you offer these services at no cost? Will this change? A I know it sounds strange to see someone offering a free TMS, especially one with so many features and benefits. But there's no bait-and- switch in the works. No "catch", no "gotcha". We don't ever expect to charge a fee for any of our core services. Right now, NCX isn't charging any money. We've developed this entire platform, our ELD and our other hardware products, and operate it for the benefit of the trucking industry. Obviously, our bank account isn't bottomless, and we plan to eventually generate revenue – we have to, or we would eventually run out of money – but we plan to do it in a win-win way for everyone. This year, we plan to provide a number of additional services which will bring some very big smiles to the faces of carriers using NCX, and at the same time, some much-needed extra padding in their wallets. When we get there, we'll finally be generating some revenue, which will help us keep the lights on, pay the bills, keep making payroll for our programmers and continue adding and continuing adding useful features to NCX such as IFTA fuel tax reporting. But our mission won't change. We're here to help, first and foremost. We're looking for partners, not victims. We want our users to continue to benefit from NCX for decades. Q How complicated is the sign-up process? A It really couldn't be easier. It takes about five minutes. Start by going to www.NationalCarrierExchange.com and clicking "SIGN UP." Put in your DOT number, name and email address. The system will pull all your data from the FMCSA, filling in all of the blanks. After that, you'll be delivered to the main dispatch map and will be ready to start using NCX! First thing, just go to the help menu on the left, watch the dispatcher training video and start inviting all of your drivers to join your fleet. You're off and running! Q What equipment is needed to operate the management system? A At a bare minimum, the dispatcher simply needs a desktop or laptop running a recent web browser (like Chrome) and an Internet connection. Each of their drivers needs an Android smart phone or an iPhone with a data plan. Q Where do you see the future of NCX's role in the trucking industry? A Over time, I want NCX to become a pillar of the trucking industry; a valuable tool that everyone uses to run their business on, and recommends to anyone thinking of getting into trucking. As we continue to add features to NCX, we want it to help everyone be more efficient, make more money and be less burdened by tedious, repetitive tasks. We want to help stop the bankruptcies, to drag that almost-85 percent number down to single digits. We want to help small carriers grow from fewer than 10 trucks to more than 50 trucks. We want everyone to prosper and flourish, and we want to be there with them, by their side, helping them grow for many years to come. Visit us at MATS 2018 West Hall Booth 64140 NCX Invoice Tracking System W W W . N A T I O N A L C A R R I E R E X C H A N G E . C O M