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in to educate your employees, the better, says Dan Martin, president of Dual
Green Consulting. It is essential for
dealers and service providers to teach
their technicians as much as possible
about these engines, and constantly work
to keep their staff up-to-date on the technology, Martin says.
���You want to train everyone in your
business, from your technicians up to
your general manager,��� he says. ���Because
when ���eets have trouble with these
trucks, they are going to look at you ���rst
to help them.���
He adds, ���The OEMs are producing
the trucks, but it���s the [service providers] that need to be there to help the
customers understand them. When a
customer has questions, the [service
provider] has to be able to get them
answers.���
Adam Hillard, a technician with Rush Truck Centers in Charlotte, N.C., works with a natural gas sensor
during a service competition.
���Our Customers Rely on Us 24/7...
We Rely on LUBER-FINER��!���
Scan this QR code with
your mobile device to
access Our Quick
Look-up Tool and More!
���We run 24/7 service, Luber-���ner keeps us
prepared for anything. We use Luber-���ner���s
Quick Look-up App to ���nd what we need
and Luber-���ner has it when we need it.���
Mark Shackleford, Owner
Shackleford Enterprises, Chattanooga, TN
Visit Luber-���ner at HDAW Booth #427
Hotline (800) 882-0890 �� www.luber���ner.com
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