CED

April 2015

Issue link: http://read.dmtmag.com/i/489019

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Altus Global Trade Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Arctic Snow & Ice Control, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . 50 Bair Products, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31 BidSpotter.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 CDK Global Heavy Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . .1 e-Emphasys Technologies Inc. . . . . . . . . . . . . . . . . . . . . . . .28-29 EPG Insurance, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Hydrema US Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Infor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Leading Edge Attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Ritchie Bros. Auctioneers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Screen Machine Industries, Inc. . . . . . . . . . . . . . . . . . . . . . . . . 39 Sentry Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Sullivan-Palatek . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Sumitomo Finance and Leasing Co. . . . . . . . . . . . . . . . . . . . . . 48 Summit Supply LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IFC Unified Purchasing Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IBC Woods Equipment Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 WTP Advisors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 XAPT Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . OBC As the official magazine of Associated Equipment Distributors, this publication carries authoritative notices and articles in regard to the activities of the association. In all other respects, the association cannot be responsible for the contents thereof or the opinions of contributors. Copyright © 2013 by Associated Equipment Distributors. Construction Equipment Distribution (ISSN0010-6755) is published monthly as the official journal of Associated Equipment Distributors. Subscription rate — $39 per year for members; $79 per year for nonmembers. Office of publication: 600 W. 22nd St., Suite 220, Oak Brook, Ill. Phone: 630-574-0650. Periodicals postage at Hinsdale, Ill. 60521 and other post offices. Additional entry, Pontiac, Ill. POSTMASTER: Send address changes to Construction Equipment Distribution, 600 W. 22nd St., Suite 220, Oak Brook, Ill. 60523 advertisers' index April 2015 | Construction Equipment Distribution | www.cedmag.com | 55 process. Improvements are typically implemented rapidly and don't require a lot of cash. While none of the panelists follows the formal Kaizen process, they do believe that there is value in improving processes and looking at every aspect of the parts and service department. "Every job has to be viewed from an efficiency standpoint," said Stai. "From using GPS to better coordinate the field service trucks, to what the flow of equipment through the shop will be to ensure a machine isn't tying up a bay for weeks at a time – every action and process must be evaluated for a better way of doing it." Goodman periodically makes unannounced visits to branches. As an outsider, he notices things that those in the shop on an everyday basis might overlook. He checks toolboxes and benches to see if they are in order and if technicians are returning unused parts when jobs are complete. In the ware- house he notices parts that appear to be unidentified or out of place. "When something doesn't have a home, no one can ever find it," said Goodman. "It gets moved from bench to bench." He looks to see if service writers and shop foremen are handling things the way they should. "Sometimes I think we give technicians a job without a road map," said Goodman. "It's like we tell them to be in Irving, but we don't tell them what time or how to get there." Stai approaches the process from the viewpoint of the customer. "A customer must see that we are adding true value to their machine, otherwise a lot of customers will do the repairs themselves," he explained. "Coupled with the fact that shareholders of a company want a strong return on their investment, service departments will continue to be challenged to be more and more efficient." Getting In to the Used Parts Business Vermeer Texas-Louisiana is preparing to expand its parts sales by selling used Vermeer parts. While there are several sources for used parts for other leading brands, according to Goodman, none exists for Vermeer. Still in its infancy, the dealer believes customers will pay a premium for Vermeer parts that are difficult to locate and out of production. ey are currently expanding their inventory and selling to other Vermeer dealers before publicly promoting the service. "I believe it will be a good growth opportunity, but slow to build," said Goodman. Bottom line, the discussion demon- strated how even small changes can make an impact in your operation. What's critical is a commitment from leadership to measuring results and continually seeking ways to improve processes. ese dealers prove it can be done. n >> COVER STORY PRODUCT SUPPORT ("Parts and Service Hot List" continued from page 36) JOANNE COSTIN (jcostin@costincustom.com) is a freelance writer and marketing consultant focusing on the construction industry. She can be reached at (847) 340-4075.

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