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INDEPENDENT DISTRIBUTORS ASSOCIATION 3030 LBJ Freeway Suite #700 Dallas, Texas 75234 CONTENTS Ph: 972-241-1124 Fax: 214-722-7658 info@idaparts.org www.idaparts.org IDA Universal is the official publication of the Independent Distributors Association. Published five times annually, it is mailed to IDA Members and prospective members. Please send address corrections to the association office listed above. References are made in this publication to Original Equipment Manufacturers. These trademarks are used for identification purposes only. The information contained in this document is the confidential, proprietary, trade secret property of the Independent Distributors Association ("IDA") and is for the sole and exclusive use of IDA and its members. Any other use of this information or distribution to others is strictly prohibited. Unauthorized use of this material may subject the user to federal and/or state criminal and civil penalties under law. Editor Nancy Estes Art Director Bonnie Hickman UNIVERSAL IDA FEATURES 24 Steel Production – Heating Up Steel production is continuing its upward trend in most of the major steel-producing regions of the world. 30 2014 Winter Olympics Russia: Grand Sochi $50 Billion Project Sochi has had to start from scratch—new roads, rail, hotels, as well as an improved power grid. DEPARTMENTS 4 6 11 12 15 19 65 66 Editor's Note President's Post Legal Line 39 The Formula for Creating Happiness At Work Jennifer Michael Hecht identifies three basic kinds of happiness: good day, good life, and peak. IDA Movers & Shakers Trends and Tidbits Nuts and Bolts News Trade Show Calendar Advertisers Index IDA UNIVERSAL March-April 2013 to 51 A Twelve Step Program Culture Transform Your Dealer Establishing a Sales-Service Excellence Company Culture is vitally important, because it can make or break your business. 3