Issue link: https://read.dmtmag.com/i/1530176
20 Do more than you thought possible AI also brings opportunities to learn and develop faster than ever before. Ever been stuck with a customer problem you wished you could solve? You can upload training materials, expert knowl- edge, and machine information directly into an AI, which can understand the material and help you get to the right answer. You can even ask it to create training programs and quizzes to help you learn the topic faster. It's faster than ever to advise customers about their machine beyond help- ing them find the right part. is goes even beyond the workplace – I've been learning Mandarin with the help of AI for over a year! AI is coming, and it's going to be awesome I'm very optimistic about the future of AI at work, and I'm fortunate to have benefitted from it. Implementing AI is an incre- mental process and needs itera- tion to get it right – interestingly, Forbes recently reported that 77% of workers have found AI actually adds to their workload. My advice is to take things step by step. Each morning I consider the following: • Is there anything I could outsource to AI today so I can spend ten more minutes helping my customers? • How can AI help my team learn something new today? rough experimenting, learn- ing, and sharing knowledge with friends and colleagues, it's pos- sible to harness the benefits of AI while avoiding the pitfalls associated with adopting new technology. ere is a bright future ahead: where AI works for us and we can focus on human relationships, cus- tomer service, and creativity. at said, if computers do become sentient one day, don't worry too much. If I, Robot is anything to go by, I'll be the one they come for first. If you need any advice around implementing AI in your busi- ness, I am always happy to help! IDA Universal November-December 2024