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Inside AED MARK YOUR CALENDAR For information on any upcoming AED events, visit www.aednet.org or call 800-388-0650. Dec. 11 Webinar: Service Management – Standard of Performance 2-3 p.m. CST | Presented by Ron Slee Dec. 10 Webinar: Service Management Flat Rating/Standard Jobs 2-3 p.m. CST | Presented by Ron Slee Dec. 10 Jan. 15-17, 2014 2014 AED Summit & CONDEX Hilton Americas Houston and the George R. Brown Convention Center | Houston, Texas Webinar: Service Management - 11 a.m.-Noon CST | Presented by Ron Slee Dec. 11 Webinar: Service Management – Shop Floor Scheduling 11 a.m.-Noon CST | Presented by Ron Slee Jan. 20-24, 2014 World of Concrete | Las Vegas, Nev. March 4-8, 2014 CONEXPO-CON/AGG | Las Vegas, Nev. 2013 AED Product Support Opportunities Handbook This is the ultimate sales tool for every product support manager and product support sales rep. The answers to maximizing product support sales are complex – many are the customers, and many are their needs. The AED Product Support Opportunities Handbook is tailored to give distributors an inside understanding of where the business is going and why, as well as a detailed analysis of the customer service skills it will take to bring the lion's share of product support work back where it belongs – in the AED factory-authorized dealership. Part 1 presents survey results, question by question, providing analysis and insight into where contractors are going for each specific type of repair, maintenance and parts need. Part 2 will take a look market potential along with market capture rate by product family. Then take action to maximize every opportunity in your territory. Don't let this opportunity pass you by. Adobe Acrobat PDF download AED Members: $595 Nonmembers: $1,095 Order today at www.aednet.org/psoh Report published in partnership with 10 | www.cedmag.com | Construction Equipment Distribution | December 2013