Fuel Oil News

Fuel Oil News June 2014

The home heating oil industry has a long and proud history, and Fuel Oil News has been there supporting it since 1935. It is an industry that has faced many challenges during that time. In its 77th year, Fuel Oil News is doing more than just holding

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16 President Barack Obama meets with Rep. Barney Frank, (D-MA), Sen. Dick Durbin, (D-IL), and Sen. Chris Dodd, (D-CT), in the Green Room of the White House prior to a financial regulatory reform Announcement on June 17, 2009. FUEL OIL NEWS (ISSN 0016-2396), Canada Publication Mail Agreement #1588621, is published monthly by EPG Media/Specialty Information Media 75 Pike Street, Port Jervis, NY 12271. Circulated free of charge to qualified individuals in the oil heating industry in the United States. Additional and/or personal copies are available on a paid subscription basis only. 1-year subscription rates: $28.00 USA. $40.00 Canada and Mexico via service postage. $90.00 other foreign countries via air-mail postage. Single copies: $8.00 U.S. via first-class postage. $12.00 other Canada/Mexico/Foreign via airmail postage. Payable in US currency. Periodical postage paid at Port Jervis, NY and additional mailing offices. Copyright 2014 by Bev-Al Communications, Inc. Reproduction of any portion or por- tions of this publication is specifically prohibited without written consent. Postmaster: Send address changes to FUEL OIL NEWS, PO Box 2123, Skokie, IL 60076-7823. Departments 3 Dateline 8 Editorial 10 State by State 12 Fuels/EIA 24 Business Operations 35 HVAC/Hydronics 46 Classifieds 49 Ad Index Fuels 16 Oil Speculation Revisited An Industry Perspective on Where We Stand Four Years after Dodd-Frank Business OperatiOns 26 How Are You Doing with Those New Year's Resolutions? And Yes, I know It's June… 28 Delta Behaviorus Columnist Shane Sweet 29 AREE in Review Some of the Highlights from the Atlantic Regional Energy Expo 32 NEFI Visions What's in Store at the 2014 New England Fuel Institute's Visions Conference 34 Your Business is Under Siege? In Today's Business Environment Success Goes to the Fighters HVaC/HyDrOniCs 38 Polar Vortex This Winter's Freeze Provided a Backdrop for Some Heating Appliance Upgrades By George Lanthier 40 Dispatching Roundup Contents 16 On tHe COVer JUNE VOL.79 NO.6 6 June 2014 | FueL OIL neWS | www.fueloilnews.com Fuels 14 The Corrosion Question Since Ultra-Low Sulfur Fuel Was Introduced There Have Been Reports of Equipment Corrosion. What's Causing It? 18 Summer Biodiesel Blends Biodiesel Opens Market Opportunities for Heating Oil Marketers 22 Propane Supply Infrastructure This Winter Was a "Perfect Storm," but the Energy Climate Itself Has Changed Business Operations 26 Cyclic Columnist Shane Sweet 28 The Hidden Costs of Checks Encouraging Customers to Move Away from Checks Has Advantages 29 Rock or Hammer Software Tools for Customer Service 50 Making it Happen Marketing to the Community Face-to-Face HVAC/Hydronics 34 Testing Gas Thermocouples By George Lanthier 36 A Full-Service Manager FON Discusses with Paul Cuprewich What It Takes to Successfully Manage a Service Department in Today's Industry 38 Hats Off to the Service Managers! By Columnist Charles Bursey 39 Tools & Service Equipment Roundup Departments 3 Dateline 8 Editorial 10 State by State 12 Fuels/EIA 23 Business Operations 30 HVAC/Hydronics 45 Classifieds 49 Ad Index 29 38

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