PAGE 12
August 2011
Features Departments
State of the Industry special report
Despite a still-anemic economy, coff eehouses are doing well and confi dent about doing bett er
Who bucks Starbucks?
Th ere’s not a clear No. 2 franchise in the coff ee business, but a budding franchisee still has plenty of enticing options
Too-cool Tools
Tampers, fi lters, steam wands and other tools are evolving to fi t the individual needs of coff eehouses and their employees
Bags that Brag
Take your retail bags to the next level with sharp designs that catch the customer’s eye
Finding Good Employees
We visit fi ve coff eehouses across the country to ask how they fi nd and retain good workers
34 26 PAGE 42 22 18 12
Editor’s Insight Brew News Calendar
Jack’s Blend
Bistro Voyages Buyer’s Boutique Advertiser index Secrets
4 6 6
10 32 38 41 42
Volume 18 Number 8
Cover: images courtesy istockphoto.com
August 2011 • www.specialty-coffee.com | 3
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