Issue link: https://read.dmtmag.com/i/416199
[ Top 100 ] www.BoatingIndustry.com 34 | Boating Industry | December 2014 NPS: Net Promoter Score DND: Did Not Disclose KEY: Company Location # of boat brands Year founded Total employees (full time) # of locations # of engine brands Average technician efficiency Average CSI score Notable achievement Maple City Marine LTD. Chatham, Ontario 1 28 1948 6 10 62 97.14 Maple City Marine invested in a new travel lift and a new indoor storage facility, streamlining processes and creating more effi ciences for spring and winter logistics. Marine Center of Indiana Indianapolis 1 26 2001 8 7 71.3 94.3 Marine Center of Indiana added four new boat lines in 2013, providing an array of choices for customers. Marine Sales of Pickwick Counce, Tenn. 2 23 2007 11 7 83 100 After extensive research, Marine Sales of Pickwick & Kentuckiana & Kentuckiana completed its acquisition of a new Kentucky location. Miami Nautique International Miami 5 26 1998 2 5 73.6 100 Miami Nautique partnered with Aktion Parks, a subsidiary of Nautique Boats, to build and operate the MWC cable wake park project. N3 Boatworks Indianapolis 1 8 2008 1 1 72 92.86 N3 Boatworks designed, built and opened a pro shop, attaining the company goal of being a one-stop core shop for customers. Pro shop sales increased 35 percent as a result. North Texas Marine Gainesville, Texas 2 33 1954 5 8 90 100 North Texas Marine moved into the jet boat market for the fi rst time, training staff on the new product and increasing sales. Ocean Marine Group, Inc. Ocean Springs, Miss. 2 25 1995 7 7 85 92.9 Ocean Marine Group increased focus on customer service and increased CSI scores, sales and net and gross profi ts as a result. Off Shore Marine Inc. Branchville, N.J. 1 15 1986 7 7 71.5 96.67 Off Shore revised its service department procedures to include a new technician incentive tracking program with a revised tracking method, signifi cantly increasing its service department effi ciency. Omaha Marine Center Omaha, Neb. 1 19 1980 8 10 80.1 95.3 Omaha added a CFO, which resulted in better tracking of the business and more detailed reporting so areas for improvement could be identifi ed and executed immediately. Orleans Boat World and Sports Orleans, Ontario 1 34 2007 6 7 55 97.1 Orleans Boat World and Sports created off-season "boat launches" to encourage sales outside the summer months.