TABL E OF C O N T E NT S Featuring
14 Women in the Fuel Oil Industry A special focus
18 Tune Up Your Service Department: Part 2 Part two of a three part series on how to increase profits and customer
satisfaction for service departments ON THE COVER
14 This issue we present a profile of three women prominent in the fuel oil
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20 2012 Fuel Oil News SourceBook's Industry Study Leaner, more focused and more effective
26 Manufacturer Listings A comprehensive list of companies in our SourceBook
37 Valuing and Acquiring Home Energy Businesses An industry in crisis
40 Women in the Industry Charles Bursey discusses the unsung heroes
42 What makes a happy customer? John Griffin talks about keeping everyone satisfied this heating season
industry, one an owner and a president of her company. They all said the fuel oil industry offers great opportunities for women, whether in management or in the field.
DEPARTMENTS 3 Dateline & News 4 Calendar
38 Classified Advertising 41 Advertisers' Index
COLUMNS 8 Editorial
40 Women in the Industry by Charles Bursey
42
What makes a happy customer? by John Griffin
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DECEMBER 2011 | FUEL OIL NEWS | www.fueloilnews.com
