On top of that, we have the most highly trained and skilled
personnel in our industry. How did we do that? We hired for
aptitude and attitude and provided a safe workplace. We pro-
vided training in all aspects of the job. We did everything we
were expected to do for our employees.
Then the customer contacted us. It's time for work. It's
time to put all that training and all the tooling and technology
to use.
It's time to satisfy the customer.
The time is now.
WWJ
Ron Slee is the founder of R.J. Slee & Associates in Rancho Mirage,
California, a consulting firm that specializes in dealership operations.
He also operates Quest, Learning Centers, which provides training
services specializing in product support, and Insight (M&R) Institute,
which operates "Dealer Twenty" Groups. He can be reached at ron
@rjslee.com.
WWJ August 2015 45
Twitter @WaterWellJournl
Get Past WWJ Articles
and More at Columnist's Website
The website of long-time Water Well Journal columnist
Ron Slee has all of the past columns he has authored for the
journal and more information designed to help manufacturers
and small businesses run efficiently.
R.J. Slee & Associates has worked with hundreds of companies
from around the world in the last 30 years. He focuses on
productivity, market penetration, and profitability.
Along with the index of past WWJ articles, his website
features details on his classes, webinars, blogs, and consulting
services. Go to www.rjslee.com for more information.