February 2012

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Page 83 of 83 Make that three reasons why Dean is twice as nice. Dean Health Plan was awarded "Highest Member Satisfaction among Commercial Health Plans in the Minnesota/Wisconsin Region by J.D. Power and Associates, Three Years in a Row." So to all of you, thanks for thinking of us. Dean Health Plan received the highest numerical score among commercial health plans in the Minnesota–Wisconsin region in the proprietary J.D. Power and Associates 2009–2011 U.S. Member Health Insurance Plan StudiesSM . 2011 study based on 33,039 total member responses, measuring 9 plans in the Minnesota–Wisconsin Region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2010–January 2011. Your experiences may vary. Visit © 2012 Dean Health Plan, Inc. / Dean Health System JDPA9754-0311 August 2009 1

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