Boating Industry

February 2016

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18 | Boating Industry | February 2016 [ Service Success ] – and now that our company email is all on Google, it ties in very well," Barnhart said. "We can do it from anywhere with our smartphones. All changes are color-coded. Boats are scheduled all the way through the process. The person at the counter can take new appointments, it's pro- jected on a big screen at the shop, all the changes are in real time, and that's something I haven't seen in any other shop." At Austin Boats & Motors, the dealership uses a combination paper, dispatch wall sched- uler and computer system for scheduling and dispatching. Paper repair orders are color-coded to quickly identify the customer's concern: Red – come back/return Green – customer warranty White – retail/customer pay, consignment checks, trade inspections Pink – rigging Yellow – stock warranty Blue – stock part replacement After the paper order is generated with the customer, it is also entered into an electronic work order by the service manager. The colored paper repair orders are then put in each individual technician's box. All notes of performed maintenance and repairs completed are recorded by the tech on the original colored paper. After the work is completed, those hand- written notes are added onto the computer gen- erated repair order, a copy of which is given to the customer at pickup. Austin Boats & Motors uses a dispatch board showing scheduling for each tech. All dispatch board entries are color coded to match the paper ticket color that the technician is working from. The system allows any staff member within the dealership to easily view the progress of all work. "This is an exceptional visual aid for porters, riggers, technicians, managers and sales staff," said vice president Martin Boyer. "The progress of any ticket is available at any time and they can also quickly discern the department's current work obligations." The Texas dealership also uses software to monitor and evaluate technician efficiency after recently implementing the EVO software system. With the system, technicians can now punch on and off of a particular job, actual time versus billable time can be examined to determine the efficiency of each technician on each job. This information assists in scheduling, as well as evaluation of the techs. Efficiency is used to help determine which techs need to attend which training sessions and schools (online or on David Parker congratulates his 35 clients in Boating Industry's 2015 Top 100 Dealers We also congratulate our clients who received: DAVID PARKER Parker Business Planning, Inc. Twenty Groups & Consulting 309 Cherokee Drive Orlando, FL 32801 407-843-8808 DEALER OF THE YEAR Gordy's Lakefront Marine, Inc BEST DIGITAL STRATEGY Parks Marina BEST MARKETING Action Water Sports BEST SERVICE DEPARTMENT Seattle Boat Company MOST INNOVATIVE Singleton Marine BEST TRAINING & BENEFITS Strong's Marine Action Water Sports Atwood Lake Boats, Inc. Boat Town, Inc. Buckeye Sports Center, Inc Candlewood East Marina Chessie Marine Sales, Inc. Cleveland Boat Center Dockside Marine Fogarty's Lake Flower Marina Futrell Marine Gordy's Lakefront Marine, Inc Hagadone Marine Group Lake Viking Marine Marine Sales Marine Specialties Boat Sales & Service Mark's Marine Inc N3 Boatworks Off Shore Marine, Inc. Parks Marina Rayburns Marine Regal & Nautique of Orlando Seattle Boat Company Singleton Marine Skier's Marine Slalom Shop Boats & Yachts South Florida Mastercraft South Shore Marine Starboard Marinas / The Harbor Strong's Marine Superior Boat Repair & Sales The Boat House The Boat Shop The Great Outdoors Marine Town & Country Marine WakeSide Marine "We strive to visit, evaluate and, whenever possible, repair any warranty requests for non-running boats or important boat systems breakdowns within 24 hours of notice." — Tim Leedham, Bosun's Marine

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