Fuel Oil News

Fuel Oil News April 2016

The home heating oil industry has a long and proud history, and Fuel Oil News has been there supporting it since 1935. It is an industry that has faced many challenges during that time. In its 77th year, Fuel Oil News is doing more than just holding

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18 SPRING SHOW GUIDE 2016 | FUEL OIL NEWS | www.fueloilnews.com SPRING SHOW GUIDE 2016 ad index Angus Energy .................................... 13 .................................www.AngusEnergy.com/FON Blackmer ............................................ 6 ............................. www.psgpumps.com/fon416b Dennis K. Burke .................................. 9 ................................................ www.burkeoil.com Eastern Energy Expo ........................... 8 ................................ www.easternenergyexpo.com Fuel Management Services .............. 18 .......................www.fuelmanagementservices.com Independent Technologies, Inc. ........... 5 ....................................................www.wesroc.net Onspot .............................................. 14 .................................................. www.onspot.com Peterbilt ............................................ 16 ....................................... www.peterbiltofct.com/ .......................................................................www.peterbiltofri.com/www.truckcenter.com Rayviance ......................................... 18 .............................................. www.rayviance.com Renewable Energy Group .................... 7 ....................................................... www.regi.com Samco Electronics, LLC ..................... 16 ............................................www.secureheat.com Spirotherm ........................................ 11 ............................................ www.spirotherm.com Sprague .....................................Cover 4 ...................................... www.spragueenergy.com Taco Comfort Solutions ..................... 17 ......................................... www.TacoComfort.com Trans-Tech Industries, LLC ..........Cover 3 ...................................... www.transtechtanks.com Tremcar U.S.A. Inc. ....................Cover 2 ................................................. www.tremcar.com Tjernlund Products, Inc. .................... 10 ............................................... www.tjernlund.com Turbonics Inc. ................................... 15 .......................................... www.turbonicsinc.com Webster .............................................. 4 .................................www.websterfuelpumps.com Wohler USA ........................................ 8 ............................................. www.wohlerusa.com winter 2016 it was under $30 per barrel. What hap- pened? Have refi ned–product prices moved at the same pace? More importantly, what happens next? 12:30 p.m. – 1:30 p.m. | Trends and Challenges in the Convenience and Fuel Retailing Industry Speaker: Michael Davis, National Association of Convenience Stores Location: Grand B This session highlights the latest high–level and category trends, regional insights, and what fac- tors on the horizon will impact convenience and fuel retailers. The presentation will also delve into next–generation threats lurking around the corner. 1:45 p.m. – 2:45 p.m. | Finding a New Gear to Fight Fear. Giving your Customers What They Want! Speaker: Ieva Grimm, Synerge Location: Grand D It is often fear of failure or fear of losing that drives us to explore new opportunities in our business. But fear is not the only thing that should motivate us to act. We represent what customers want. How will you go and get it? 3:00 p.m. – 4:00 p.m. | Going beyond the basics of EMV, PCI Compliance & Data Security Speaker: Kara Gunderson, POS Manager CITGO Petroleum; Mark Carl, CEO EchoSat, Inc. Location: Grand B Presented by the chair and vice–chair of the Con- exxus Data Security Committee; Kara Gunderson, POS Manager, CITGO Petroleum; and Mark Carl, CEO, EchoSat, Inc. You will gain knowledge on securing your store's network, which ultimately becomes your pathway to PCI compliance. We will also discuss the next phase of EMV, which includes EMV Kernels and EMV Kernel management. 4:15 p.m. – 5:15 p.m. | Fueling Loyalty – The Value of Customer Engagement Speaker: Nilesh Yagnik, SVP Marketing, Loyalty Solutions; Leonard Jennings, SVP Marketing, Loyalty Strategies and Operations, Synchrony Financial Location: Grand D Loyalty is the key to acquiring new customers and retaining existing customers. Synchrony Financial will share how loyalty programs can deepen your customer engagement and drive revenue. WOMEN IN ENERGY TRACK These programs are part of a special two–day event targeted to all women in the industry. MAY 25, 2016 2:00 p.m. – 3:15 p.m. | Social Media: It Can Make or Break Your Reputation Speaker: panel to be announced Location: Grand E 2:00 p.m.– 3:15 p.m. | Inside the Mind of Today's Heating Oil Customer Speaker: Richard Goldberg, President, Warm Thoughts Communications Location: Grand B Join Rich Goldberg, president of Warm Thoughts Communications as he shares the fi ndings of the "Oilheat Consumer Perceptions and Attitudes Research Study." 3:30 p.m. – 4:30 p.m. | Leadership: The Art of Holding on and Letting Go Speaker: Roger Daviston, The Daviston Group; Dr. Michael Semon, Relationships, Inc. Location: Grand B In this presentation we will touch on what a healthy emotional climate looks like in a company culture and how to respond to confl ict. MAY 26, 2016 9:00 a.m. – 10:15 a.m. | Build Your Brand Speaker: Ann Ward, Ward Certifi ed Consulting, LLC Location: Grand A (No Description at this time) 10:30 a.m. – 12:00p.m. | Women in Energy – Speaker and Brunch Speaker: TBD Location: TBD (No description at this time)

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