TABL E OF C O N T E NT S Featuring
12 Visions 2012 Looking ahead
14 The 59th 2012 OESP Trade Show
and Convention in Review A recap with commentary from Fuel Oil News columnist Charles Bursey
14 OESP—the National Association of Oil & Energy Service Professionals—
14 18
18 Water Heater Roundup A review of direct- and indirect-fired units as well as solar systems,
plus accessories, for domestic hot water
20 Propane Products and Services Directory Companies providing propane-related products
and services for our readers
24 Tips for Improving Cash Flow A unique team, giving some key operating points
28 Training, Who Needs It? Charles Bursey talks about the need for training
30 Behavior Modification Tips for selling electricity and natural gas
held its 59th Annual Convention and Trade Show from May 20-24, 2012 in Providence, Rhode Island. OESP and Honeywell co-sponsored a Rebuilding Together event on Sunday. Volunteers helped with painting and gardening proj- ects at the Groden Greenhouse, which is run by the Cove Center.
DEPARTMENTS 3 Dateline & News
10 Calendar 25 Classified Advertising 29 Advertisers' Index
COLUMNS 6 Editorial
28
Training, Who Needs It? by Charles Bursey
ON THE COVER
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4 JULY 2012 | FUEL OIL NEWS | www.fueloilnews.com
