Proudly serving the industry for which it was named for more than 50 years, Outdoor Power Equipment provides dealers who sell and service outdoor power equipment with valuable information to succeed in a competitive market.
Issue link: http://read.dmtmag.com/i/120369
Job description for qualified service technicians (experienced and factory trained) The job position is for a full-time, qualified and experienced engine-driven power equipment technician. This person may be responsible for working with customers, performing the duties of a service writer, and providing assistance to customers as they purchase parts and accessories. Technicians will be capable of completing a diagnostics test and making repairs to customers' equipment as instructed on a clearly written work order. Duties include identifying the parts and accessories required, pulling the part, and completing the work order within a time frame congruous with industry standards. Must be capable of keeping track of time spent on a work order; identifying parts and accessories by part number, including the retail price; and completing the billing invoice to customers. Must be accurate when working with numbers. Responsibilities may include placing special orders and managing parts inventory. Other duties include managing the parts and service desk and filling customer orders on a timely basis; maintaining service parts and pricing catalogs for each manufacturer; and taking telephone calls regarding the parts and service department. Must possess good administrative skills, as well as be organized and capable of completing reports and maintaining files. Technicians may be required to perform the duties of a shipping clerk such as checking incoming freight by line item and restocking the shelves. Good housekeeping habits must be practiced. Suggested newspaper ad for hiring a technician "Looking for a change and an opportunity to grow?" Our company is (describe your company's business in this space) equipment retailer, and we are in need of a full-time, experienced service technician.This person must be capable of using computer technology in conjunction with the duties of providing technical service to customer's equipment. He/she must possess good customer relations, telephone and administrative skills. Management opportunity exists for the right person.Wage commensurate with experience and professional attributes. Call (insert appropriate contact person's name) for personal interview. OPE Jim Yount is the founder and chief executive officer of Jim Yount Success Dynamics LLC. For more than 30 years, he has hired, trained, managed, sold, marketed, and motivated. Extensive real-world experience in retailing, distribution and working with manufacturers, both domestic and international, has earned Jim the reputation as a trustworthy and knowledgeable professional in his field. As a results-oriented speaker, he is dedicated to inspiring groups of 30 to 3,000 to develop their talents and realize their full potential. As a business consultant, teacher and coach, Jim is experienced at challenging leaders to explore their operational procedures and change unacceptable practices that are producing poor results. For more information, contact Jim at jimyount@hughes.net or (903) 796-3094 or visit his website at www.jimyountsuccessdynamics.com. OUTDOOR POWER EQUIPMENT APRIL 2013 21