RETAIL
OPERATIONS
Photo courtesy of
Gilbarco.
1
APril 2013
The Wayne Nucleus POS system comes in two
configuration choices, a Terminal Server, which
features the server and the terminal in one unit,
so management operations can be done on the
sales floor. "It's an all-in-one model, where it's all
at the cashier's station." said Chittenden. "This is
a more customer-facing configuration, where the
customer can manage their price-book, as well as
operate as a cash register. This keeps employees at
the front of the store, rather than have them disappear in the back."
The other option is the Nucleus Server, which
features a server separate from the POS terminal to
offer the ability to manage the site from the back
office in addition to the sales floor.
Additionally, for retailers who might not
recall the last time they had their POS systems
serviced, it might be time to schedule a maintenance appointment.
"If a site hasn't been serviced in a while, it might
be a good opportunity to schedule a routine maintenance check-up," Chittenden advised.
When a retailer buys a Nucleus POS system,
it is covered by a national network of authorized
service providers.
"So retailers can contact these service organizations, and they can access the system and check on
any internal problems," he said. The Nucleus is
equipped with two hard drives. One hard drive acts
as the automatic back up for the other. It is good
for the hard drives to be checked and maintained
as they contain the critical business information for
the site. The easiest way is to contact a local Wayne
authorized service organization.
"One of the components of the Nucleus POS
system is UPS batteries, which protect against
power failures," explained Paul Kern, senior software manager for Wayne. "But what happens over
three or four years, these batteries lose their ability
to protect." Thus, in the event of an unexpected
shutdown, the batteries might not be able to do
their job.
Along these lines, Hervey said it's important to
look at a POS manufacturer's documents and follow
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