Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.dmtmag.com/i/201087
On-Site Maintenance Solutions Ryder and Associated Grocers, Inc., stock up on success The Challenge: Independent retail grocers in Louisiana, Mississippi and Texas rely on Associated Grocers for the "support center" they need to help manage distribution and ensure that the groceries customers want are available when they want them. Missing one tight delivery window can significantly impact customer satisfaction and business operations. "If we say we will deliver at 5 in the morning, our customers expect that we will be there at 5 in the morning," says Darin Arceneaux, executive vice president of operations and chief financial officer for Associated Grocers, Inc. in Baton Rouge, La. The Solution: Through a customized, creative maintenance agreement, Ryder On-Site Maintenance helps Associated Grocers deliver on its promises and plays a pivotal role in ensuring that the Associate Grocers fleet is well prepared to hit those daily deadlines. With On-Site, Ryder's professional mechanics work at the customer's location. "Ryder On-Site Maintenance works perfectly for us—it's a business solution, not just a maintenance arrangement," says Arceneaux. "The flow is great. The driver says there's a problem, talks to someone about getting it fixed and we get it done, right there in our shop." Results: With Ryder On-Site Maintenance, trucks are running, shelves are stocked and customers are happy. Associated Grocers consistently hits extremely tight windows for a 99.5 percent on-time delivery rate. "It creates a great competitive advantage for keeping customers happy, on-time deliveries are right in the sweet spot," says Arceneaux. 1-800-RYDER-OK (1-800-793-3765) www.ryder.com © Copyright 2013, Ryder System, Inc.