INDEPENDENT
DISTRIBUTORS
ASSOCIATION
3030 LBJ Freeway
Suite #700
Dallas, Texas 75234
Ph: 972-241-1124
Fax: 214-722-7658
info@idaparts.org
www.idaparts.org
IDA Universal is the
official publication of the
Independent Distributors
Association. Published five
times annually, it is mailed
to IDA Members and prospective members. Please
send address corrections to
the association office listed
above.
References are made in
this publication to Original
Equipment Manufacturers.
These trademarks are used
for identification purposes
only.
The information
contained in this document is the confidential,
proprietary, trade secret
property of the Independent Distributors Association ("IDA") and is for the
sole and exclusive use of
IDA and its members. Any
other use of this information or distribution to
others is strictly prohibited.
Unauthorized use of this
material may subject the
user to federal and/or state
criminal and civil penalties
under law.
Editor
Nancy Estes
Art Director
Bonnie Hickman
UNIVERSAL
IDA
CONTENTS
FEATURES
15 Highlights from the IDA 2013 Convention
DEPARTMENTS
4 Editor's Notes
6 President's Post
11 Legal Line
69 Trends and Tidbits
71 Nuts and Bolts News
89 Trade Show Calendar
90 Advertisers Index
IDA UNIVERSAL November-December 2013
64
Know More! Selling
By Sam Richter
How you can get the
kinds of information
that will make a great
first impression.
3
