Issue link: http://read.dmtmag.com/i/328710
Industry-leading parts and service support In addition to PACCAR Genuine Parts and PACCAR MX Engine Parts, PACCAR Parts provides Peterbilt dealers a full line of OE vendor brands and TRP aftermarket parts, designed for all makes of trucks, trailers and buses. "Customers tell us we offer the best range of parts brands in the industry," Siver says. "We have the part they need and we can deliver when they need it." Peterbilt customers have peace of mind knowing that parts supplied by PACCAR Parts are backed by a nation- wide warranty that meets or exceeds what is offered by competitors. And Peterbilt customers benefit from technical support provided by PACCAR Parts dealer training programs. "We help the dealers become active partners with their customers," says Siver. "We help ensure they know the right parts for their customers' vehicles and know how to install those parts for lasting performance." Complimentary roadside assistance Free of charge, operators of any make of truck can call the PACCAR Customer Center at 1-800-4-PETERBILT, 24/7, 365 days a year. Featuring bi-lingual agents, the PACCAR Customer Center works with dealers to get most customers back on the road the same day. The PACCAR Customer Center is the only call center in North America that doesn't charge a fee for this service. Siver says the PACCAR Customer Center handles about 60,000 calls annually and has helped customers save costs. "Some fleets were able to downsize their own assistance programs because ours worked so well for them," Siver says. "Many dispatchers said, 'If it's between 8 and 5, call our center. During off-hours, call PACCAR.'" The Customer Center also helps Peterbilt dealers support customers oper- ating PACCAR MX engines with a dedicat- ed support line that dealer technicians can call for instant assistance from PACCAR MX engine specialists using industry-exclu- sive remote diagnostics technology. Fleet management services Customers operating Peterbilt trucks, or any make, can benefit from CONNECT, a fleet management technology that links small and medium-sized fleets to dealer- ships in order to ensure efficient part usage and expedite ordering. "CONNECT makes it easy to do busi- ness with us," says Siver, noting more than 1,000 customers use the program around the world. "We provide customers information on parts purchases so they can make better management decisions. It's an added value, and another way we can enable customers to focus more on their business, and less on parts management." In addition, PACCAR Parts Fleet Services quickly and easily enables large fleets to stream- line daily operations with con- solidated billing, customized reporting, 24/7 account sup- port and consistent national pricing on PACCAR-supplied parts. According to Siver, "The key is its flexibility – billing and reporting how you want it, when you want it, in real time online." Unparalleled customer support "What matters most is getting our cus- tomers what they need, when they need it." says Siver. "For the life of their owner- ship experience, PACCAR Parts and the Peterbilt dealer network are committed to providing our customers the highest pos- sible level of quality, service and support. It's what we do." Free of charge, operators of any make of truck can call the PACCAR Customer Center at 1-800-4-PETERBILT, 24/7, 365 days a year. PACCAR PARTS Continued from page 11 12 l FIRST CLASS Bar coding ensures near 100% accuracy in order fulfillment for PACCAR Parts.