23
Service Bay
off equal to the offi ce staff.
They want weekends off and
overtime pay."
Stuart says shops with the
lowest tech turnover rates
have an effective mix of base
pay and pay for going the
extra mile.
He also suggests digging
deeper into your wallet to
fi nd and keep top technicians
— to the tune of $1 to $5
more per hour over industry
averages of $24 to $28 per
hour. And he recommends
offering pay incentives for
employees who obtain ad-
ditional certifi cations.
It's also important to
recognize the importance
of helping your technicians
make you more money.
"Profi t isn't going to come
from the outside. It will come
from the inside in effi cien-
cies. You've got to make sure
your techs can go in to fi nd
a tool and that replace he's
with they're not wasting
any time to fi nd it," he says,
advocating supermarket-style
parts and tool organization.
"Think of your cost as $1
per minute. How many
dollars do your techs waste
walking around looking for
things because the shop is
unorganized?"
Besson says his company
offers some healthy incentives
to attract new technical tal-
ent — like help with student
loans, help with buying new
tools and covering relocation
expenses.
Technician rodeos can also
prove to be a valuable tool,
as techs can earn signifi cant
bonus pay and other incen-
tives based on their skill set,
and how it stacks up against
their peers.
W W W . T R U C K P A R T S A N D S E R V I C E . C O M N o v e m b e r 2 0 1 4 | T R U C K P A R T S & S E R V I C E
Text INFO to 205-289-3544 or visit www.tpsdigital.com/info
It's important to realize that technicians can make more money for your
business than nearly every other department if managed effectively.
