communications. In this session, attend-
ees will discover a better understanding
of assertiveness and how to build healthy
relationships with others on the team.
You will learn practical ways to relate to
others with greater honesty and respect.
We will define sarcasm and blaming, and
look at their destructiveness in building
healthy relationships. Other topics to be
explored include:
11 Basic relationship rights
How to ask for what you want
How to stop enabling poor perfor-
mance
Triangulation among the team
How to conduct meetings that foster
high performance
Boundaries, time management and say-
ing, "NO
10:45-Noon—Proven Ways to Boost Your
Business Online
Erin Haskell, HeatingHelp.com
No description currently available.
Noon-4:00 p.m.—Developing and
Understanding a Service Budget
Joe Vassallo
The company you work for has just bought
a company 20 miles outside of your mar-
ket: Log Cabin Oil Company. It is a rather
large company that has been in business
since 1945 and has a decent reputation
with customers. Everyone in your com-
pany is excited that this has happened and
you are beginning to wonder who is going
to run the service department in the new
company. You know that the current ser-
vice manager at Log Cabin Oil, Tom Fay,
announced his retirement at the last OESP
meeting. Just at that moment you get a
call from your boss asking you to meet
him and the owner of your company in
this office right away. You walk in and sit
down and they greet you with congratula-
tions … you are the new service manager
of Log Cabin Oil.
They tell you all the things that will be
expected from you in this new position and
talk extensively about finding ways to turn
the service department around. It seems it
is losing almost a half million dollars a year
and your mission will be to make it profit-
able as soon as possible. The owner hands
you a stack of papers relating to the service
department and asks you to start preparing
a budget and a plan to get Log Cabin Oil
moving in a positive direction. You are
excited, happy and a bit concerned because
you have never had to develop a budget on
your own.
Each participant will have the opportu-
nity to take what they learned during this
session and apply it to their own company's
needs.
2:00-3:30 p.m.— Capturing the Missed
Indoor Air Quality Opportunity
Tim Begoske, Field Controls
The session includes such topics as:
Opportunity
Total available market
Market served
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