Truck Parts and Service | Heavy Duty Trucking, Aftermarket, Service Info
Issue link: http://read.dmtmag.com/i/495301
Service Bay you've created a standardized repair time everyone has to know, Delaney says. Employees must be educated on the services you are now providing at stan- dardized rates and be properly trained to perform within those parameters. Technicians must be up to date on the tools and technology they need to do their work, while parts procure- ment staffers should focus on stocking a healthy inventory to guarantee each repair timeline can be met. "All of our techs know exactly how to do the jobs they are assigned," says Mark Rubini, president at Toledo Spring. "We make sure they are trained so they know what to do." "We give our parts and service people a lot of flexibility to order parts over- night if that is necessary," adds Ryan. From there your customers have to be notified. Delaney says WheelTime actively promotes labor standardization rates across its network of nearly 200 North American facilities. "We work to educate and inform our members about all of the ways we can serve them," he says. When devising a labor standard- ization plan it's also important to note a service provider's financial commitment. A well-built plan requires an upfront investment in research and training, and an ever present financial burden that ap- pears when repairs fail to be completed on time. It's not something to commit to if you're not willing to do everything it takes to make it work. Because ultimately, while labor stan- dardization can benefit service provid- ers and customers, it is only after the latter commits that the former reaps its rewards. The customer's acceptance drives the program. "When it comes to our customers, it's not only speed [of repairs] they're look- ing for," Delany says. "It's also consistency and reliability. If we can build customer- facing processes that improve those areas, that's a major benefit for them." "We want our customers to know that we're going to have their truck done on time. We want to give them one less thing to worry about," says Ryan. SKF Trucknowledgy Sharing technical expertise to take your fl eet farther SKF provides more than just premium solutions that improve wheel-end reliability and driver safety. We're also a resource for the latest technical, product and industry information and training. Delivering valuable knowledge and a broad range of solutions, we take the world's top fl eets farther. Find out how we can do the same for you. Contact your SKF distributor or visit www.vsm.skf.com. @skfpartsinfo www.skfpartsinfo.tv ® SKF is a registered trademark of the SKF Group | © SKF Group 2014 The Power of Knowledge Engineering