Fleet Management News & Business Info | Commercial Carrier Journal
Issue link: http://read.dmtmag.com/i/795447
The family-owned business Alabama Motor Express started out in the 1980s with just a handful of trucks. Today, the business has grown into a huge operation with 310 employees and a fleet of 240 trucks — and 70 percent are Volvo. "I've been around the company my whole life," says Taylor White, who shares the role of vice president of Alabama Motor Express with his brother Collins White, "and there were times when we were 100 percent Volvo and times when we were 40 percent Volvo. But if somebody asked me for the most dependable truck, I would definitely say, hands- down, Volvo." In addition to the brand's quality, Taylor White says he now has another reason to choose Volvo Trucks: The 123,000-square-foot Uptime Center, located at the Volvo headquarters in Greensboro, North Carolina, has brought together under one roof the 700 people who are dedicated to helping customers like AMX improve their uptime. As with any large fleet, AMX's trucks have occasional mechanical issues, and Taylor White says the company uses the uptime servi - ces provided by Volvo Trucks. A recent incident reminded him of how much he relies upon the service and the important role it plays in AMX operations. A driver was out on a long haul when his truck signaled a transmissi- on problem, immediately sending an email to AMX and triggering a case number with the Volvo Action Service (VAS) agent at the Uptime Center. A Volvo Action Service agent noted his location and called the nearest dealer for the necessary part, but it was on backorder and would take a week to obtain. The agent tried again and found a dealer only 10 miles farther away that had the part in stock. Within a few hours, the driver was back on the road. n P A R T N E R S O L U T I O N S / V O L V O T R U C K S Volvo Trucks Uptime Services helps trucking operators keep their businesses moving. One of them is Alabama Motor Express. PHOTOS BY BO BOZE MAN Uptime express Taylor White, vice president of AMX, has many reasons to choose Volvo. One of them is Volvo Trucks Uptime Services, which save his company time and money.