2. Communicate Considerately
People may not remember what you say or do, but
they will always remember how you make them
feel— whether it's hopeful, helpful, needed, sup-
ported, or heard. When you're communicating,
practice effective dialogue and listen to what others
are saying to understand where they are coming from
before passing judgment or trying to formulate a
response. A few years ago, while sitting in a strategic
planning meeting, I was on the receiving end of an
aggressive confrontation. Unfortunately, no matter
what I said or how I tried to understand this per-
son's position, he was more intent on placing blame
and making false accusations. I later learned that his
wife had passed away that same week. This doesn't
excuse his behavior; however, it does explain it.
Listening intently to people with an open mind does
not mean you need to agree with them. However,
their perspective may shed some light on your
own biases. Once all sides have presented their
cases, then an informed discussion can begin. So
be kind and be conscious of your filter; don't speak
poorly of others, it makes you look dishonest; and
be professional, but be human! Studies show that
three things motivate people: competition, collab-
oration, and curiosity. Learning to understanding
people's motivations is helpful in determining
and explaining their behaviour, and it offers one
pathway to more effective communication. >>
Adrina Bardekjian (far right, front row) with Tree
Canada colleagues at a team retreat.
www.urban-forestry.com 21
