By Lucas Deal, Editor
lucasdeal@randallreilly.com
Management
Avoiding a
Communication
Breakdown
Tips for improving your internal
communication structure
E
ver have a conversation
with a customer where
they mention something you have no knowledge
of, but say it in a tone that
makes you think you're supposed to know — or even
worse, that they think you
already know?
Maybe it's a passing mention of a parts order they
canceled at the last minute, or
advice your business provided
on something they recently
16
purchased. You hear what
they're saying, but you have
no recollection of it ever being discussed.
If it's happened to you,
you're well aware of how
perplexing it can be. Whether
intentional or not, someone
has kept you out of the loop.
Internal communication
breakdowns like these can be
crippling to a business.
Once information starts
slipping through the cracks,
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it's only a matter of time before something major falls.
Your company will never
reach maximum efficiency
unless all of its employees are
on the same page.
To stabilize your internal
communication, you must
encourage employees to be
vocal and create sustainable
communication platforms
in your business. Building
a strong communication
structure in your operation
isn't a weekend chore — it is a
365-day a year task.
"Communication is one
of the most misunderstood
aspects of business," says
Kyle Treadway, president at
Kenworth Sales Company. "I
think we all grossly underestimate how important it is."
Build relationships
Communication works best
when people are comfortable. Assembling a staff that's
at ease working together can
help strengthen communication channels throughout
your business.
"Staff members that are
June 2013
5/17/13 1:51 PM
