Boating Industry

February 2014

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Building a better marina Maintain fuel docks "Every customer and visitor or transient visitor to the marina at one time or another makes a trip to the fuel dock, and in the past, the fuel dock is kind of a forgotten place in marina from a maintenance standpoint," said Jerry Nessenson, president of ValvTect Petroleum Products. "A marina operator should be aware that that's probably the first thing a boater sees when he comes up in the water is the fuel dock, and it can have a big impact on the image of the marina." Nessenson recommends that fuel dispensers should be clear of rust, spider webs and decals. Fuel dock staff should be trained to assist docking boaters and dressed appropriately in clean uniforms. Marina operators should also be cognizant of the quality and grade of the marina's fuel, Nessenson said. Remember to have fun "Well I don't know if this is a big secret, but the key to success for marina operators is to remember rule No. 1: Boating is about having fun," said Kevin Ketchum, owner of California Yacht Marina and president of the Marina Recreation Association. "A successful marina creates an environment where customers and staff have fun being around each other. Owners and executives need keep the stress part of the business to themselves — inwardly disciplined and enthusiastic about boating. Boating is innately enjoyable and the best marina adds to the experience. It's all about having fun!" P20x25-BI14FEB-MarinaSecrets.indd 25 February 2014 | Boating Industry | 25 1/8/14 1:33 PM

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