4¬\¬¬-ARCH¬¬¬s¬¬WWWSPECIALTYCOFFEECOM
Specialty Co ee Retailer (ISSN 1077-3460) is published monthly
by Specialty Information Media, a division of EPG Media LLC,
1030 W. Higgins Road, Suite 230, Park Ridge, IL 60068.
Copyright© 2014 by Specialty Information Media. Postmaster
please send address corrections to: Specialty Co ee Retailer,
PO Box 2123, Skokie, IL 60076-7823. Periodicals postage paid
at Park Ridge, IL and additional mailing o ces.
EDITORIAL OFFICE
17 High Street, Second Floor, Norwalk, CT 06851
Visit us online: www.specialty-co ee.com
E
J N
(203) 855-8499 213
jnedelka@specialtyim.com
M E
N U
nupton@epgmediallc.com
A D
K S
ksage@specialtyim.com
P A
A S
(763) 383-4451
aschneider@epgmediallc.com
S M
B G
(314) 487-6568
bgrau@specialtyim.com
L R
MD, J S
jscova@MeritDirect.com
(914) 368-1012
R S
D W
C & A D M
dwelter@Specialtyim.com
G P
A C
@.
CEO
M A
SUBSCRIPTION INFORMATION AND REQUESTS
Phone (847) 763-9565 Fax (847) 763-9569
Subscriptions: $39 for one year, $61 for two years, U.S.; $48
for one year, $72 for two years, Canada; $110 for one year, all
other countries (includes airmail postage). Single copies $10
each; Annual Buyers Guide $25. Payable in U.S. funds only.
Customer Service: (847) 763-9565
PRESS RELEASES: Press releases on supplies, services and
new products are welcomed and encouraged. Direct them
to Specialty Co ee Retailer. Color print photography is
preferred, slides and transparencies are accepted. Specialty
Co ee Retailer reserves the right to edit all submissions.
EDITORIAL ADVISORY BOARD
J B, 5702
D F, Cappuccine
J G, JP's Co ee And Espresso Bar
W H, e Woods Co ee
M H, Equal Exchange
R J, North Atlantic Specialty Bag
C M, LAMIL Co ee
L LF, Dillanos Co ee Roasters
K LP, Sound Provisions, Inc.
J M, La Marzocco
T P, Design & Layout Services
S S, Port City Java®
A C. T, Atlantic Specialty Co ee
B W, TeaSource
IN THIS ISSUE
DEPARTMENTS
&
COLUMNS
DIGITAL
CONTENT
6 P ' P
e importance of choosing the right roaster.
By John Piquet
8 CB Q&A
Caribou Co ee's new loyalty program.
By Melissa Niksic
10 S S:
L T H
Connecting customers with the source
of their co ee.
By Amanda Baltazar
12 T E
Serving tea doesn't have to be intimidating.
By Anthony Borthwick
14 I S
What's happening in Venezuela?
By Nicholas Upton
16 B N
17 C
49 A I
50 S S
SUBSCRIBE TO THE
WHAT'S BREWIN'
ENEWSLETTER
Visit www.specialty-co ee.com for
more information on how you can
sign up for our twice-monthly email
newsle er, What's Brewin'. It contains
the latest digital updates you might
have missed, plus exclusive content just
for subscribers.
INTERACT WITH SCR AND FELLOW READERS
Facebook, Twi er, LinkedIn and YouTube. We've got all the major social media
pla orms covered, so be sure to like, tweet, join our watch Specialty Co ee Retailer's
exclusive social content. From the latest product updates to a moderated reader
forum to multimedia event content, you won't nd 360-degree coverage like this
anywhere else.
10
12
EPG M LLC
8
03-4 in this issue SCR0314.indd 4 3/6/2014 6:35:00 PM
