Fuel Oil News

Fuel Oil News May 2014

The home heating oil industry has a long and proud history, and Fuel Oil News has been there supporting it since 1935. It is an industry that has faced many challenges during that time. In its 77th year, Fuel Oil News is doing more than just holding

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14 There have been persistent reports of corrosion potentially linked to ultra-low sulfur diesel. As this photo from Steel Tank Institute shows, the corrosion can be extreme. FUEL OIL NEWS (ISSN 0016-2396), Canada Publication Mail Agreement #1588621, is published monthly by Specialty Information Media. 1030 W. Higgins Road, Suite 230, Park Ridge, Il 60068. Circulated free of charge to qualified individuals in the oil heating industry in the United States. Additional and/or personal copies are available on a paid subscription basis only. 1-year subscription rates: $28.00 USA. $40.00 Canada and Mexico via service postage. $90.00 other foreign countries via air-mail postage. Single copies: $8.00 U.S. via first-class postage. $12.00 other Canada/Mexico/Foreign via airmail postage. Payable in US currency. Periodicals postage paid at Park Ridge, IL and additional mailing offices. Copyright 2014 by Bev-Al Communications, Inc. Reproduction of any portion or por- tions of this publication is specifically prohibited without written consent. Postmaster: Send address changes to FUEL OIL NEWS, PO Box 2123, Skokie, IL 60076-7823. Departments 3 Dateline 8 Editorial 10 State by State 12 Fuels/EIA 23 Business Operations 30 HVAC/Hydronics 46 Classifieds 49 Ad Index Fuels 14 The Corrosion Question Since Ultra-Low Sulfur Fuel Was Introduced There Have Been Reports of Equipment Corrosion. What's Causing It? 18 Summer Biodiesel Blends Biodiesel Opens Market Opportunities for Heating Oil Marketers 20 Propane Supply Infrastructure This Winter Was a "Perfect Storm," but the Energy Climate Itself Has Changed Business OperatiOns 26 Cyclic Columnist Shane Sweet 28 The Hidden Costs of Checks Encouraging Customers to Move Away from Checks Has Advantages 29 Rock or Hammer Software Tools for Customer Service 50 Making it Happen Marketing to the Community Face-to-Face HVaC/HyDrOniCs 34 Testing Gas Thermocouples The Testing of DC Milli-Voltage Is Important When Analyzing a Potential Problem By George Lanthier 36 A Full-Service Manager FON Discusses with Paul Cuprewich What It Takes to Successfully Manage a Service Department in Today's Industry 38 Hats Off to the Service Managers! Columnist Charles Bursey 39 Tools & Service Equipment Roundup Contents 14 On tHe COVer MAY VOL.79 NO.5 6 MAY 2014 | FUEL OIL NEWS | www.fueloilnews.com 34 39

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